Director of Housing Stability & Support Services

YWCA South Hampton Roads•Norfolk, VA

just now•$65,000 - $75,000•Hybrid

About The Position

Under the general supervision of the Chief Impact & Operating Officer, the Director of Housing Stability & Support Services provides strategic leadership and operational oversight for YWCA South Hampton Roads’ emergency shelter, crisis response, and housing stabilization programs. This role ensures survivors of domestic violence, sexual assault, human trafficking, and related trauma receive immediate safety, stabilization, and housing-focused support through trauma-informed and survivor-centered services. This leader oversees the 24/7 shelter operations, case management services, and housing stabilization programs while ensuring compliance, program excellence, and strong community coordination.

Requirements

Master’s degree in Social Work, Counseling, Public Health, Nonprofit Management, or related field (or equivalent lived/professional experience).
Minimum 5 years in nonprofit leadership roles with direct supervision responsibilities.
Deep knowledge of domestic violence, sexual assault, and trauma-informed advocacy.
Proven experience with program management, grant compliance, and community-based services.
Commitment to racial and gender equity and YWCA’s mission of eliminating racism and empowering women.
Must be 18 years of age
Must complete the training programs of YWCA SHR
Must complete a successful background check
Demonstrate knowledge of interpersonal violence and a strong commitment to ending violence against women, men, and children.
Non-judgmental attitude, sensitive to confidential information.
Must be able to work independently, manage multiple priorities, and respond to participants in a professional and reassuring manner.
Demonstrate ability to act as an advocate on behalf of clients with a working knowledge of legal, medical, and social service systems.
Must be able to function as a team with other co-workers.
Ability to work well with people of various ethnic, racial, and socio-economic backgrounds.
Ability to communicate clearly and effectively both orally and in writing.
Must have excellent driving record and have a valid driver’s license; certificate of insurance from an insurance carrier licensed in the State of Virginia.
Requires willingness to work and travel alone.
Travel is required and access to reliable transportation is essential.
Ability to travel in varying weather conditions.
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls
Frequently walk, use hands to finger, climb a ladder, handle or feel objects, tools or controls and talks or hears
Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl
Ability to lift and carry up to 60 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
Physical capability to effectively use and operate various items of office related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine

Nice To Haves

Experience in emergency shelter management, housing stabilization, rapid rehousing, or homelessness services, case management, and crisis response
Bilingual (Spanish/English or other high-need languages) a plus.

Responsibilities

Provide strategic leadership and operational oversight for all shelter, housing stabilization, rapid rehousing, transitional housing, and case management services.
Ensure the delivery of safe, survivor-centered, trauma-informed, and culturally responsive services across all program areas.
Oversee 24/7 shelter operations to ensure continuous, high-quality service delivery and participant safety.
Direct program planning, implementation, evaluation, and continuous quality improvement efforts to strengthen outcomes and operational effectiveness.
Develop, implement, and monitor policies, procedures, and best practices related to shelter operations, housing services, and participant care.
Monitor program utilization, shelter capacity, housing placement outcomes, service delivery metrics, and overall program performance.
Ensure alignment of programs and services with organizational mission, strategic priorities, and community needs.
Provide leadership, supervision, and support to program managers, shelter leadership, housing staff, and case management teams.
Foster a collaborative, accountable, and trauma-informed workplace culture that promotes staff engagement and professional growth.
Oversee hiring, onboarding, training, scheduling, performance management, and staff development initiatives.
Provide reflective supervision, coaching, and support to leadership and frontline staff working in high-intensity environments.
Promote staff wellness, resilience, and retention through supportive leadership practices and sustainable operations.
Ensure compliance with all federal, state, local, and grant-funded program requirements, including HUD, VOCA, VAWA, and other applicable funding sources.
Oversee program documentation, data collection, reporting accuracy, confidentiality standards, safety planning protocols, and participant file compliance.
Ensure adherence to HIPAA, VAWA confidentiality requirements, organizational policies, and all safety and risk management protocols.
Lead quality assurance and monitoring activities to ensure program excellence, regulatory compliance, and continuous improvement.
Coordinate with finance, grants, and leadership teams to support audits, contract compliance, and reporting requirements.
Build and maintain strategic partnerships with housing authorities, landlords, healthcare providers, law enforcement, schools, and homelessness prevention agencies.
Represent the organization in community coalitions, task forces, and collaborative initiatives related to housing, homelessness, and survivor services.
Strengthen coordinated community responses to domestic violence, homelessness, and housing instability through active collaboration and advocacy.
Identify opportunities for program expansion, community partnerships, and resource development to enhance service delivery and participant outcomes.
Identify opportunities to expand housing access, shelter capacity, and case management services.
Support grants, reporting, and impact storytelling with data and program insights.
Perform other duties as assigned.