Director of Housing Operations - Potential Retention Bonus!

Capstone on Campus Management LLC • Boston, MA

4h • Onsite

About The Position

The Director of Housing Operations is responsible for the overall management of a residence hall community's operations, including fiscal oversight, rent collection, summer revenue, policy enforcement, license plan development, facility oversight, and summer conference housing. This role also involves supervising employees and partnering with the University of Massachusetts Boston for residence life programming.

Requirements

• Bachelor’s degree required.
• Five to seven years of experience in Housing/Residence Life at a College or University progressively responsible experience in a higher education environment is required.
• Experience working with undergraduate student populations.
• A comprehensive understanding of student development and administrative operations including budgets, personnel, facilities, assignments, accounts payable, and billing.
• Must possess strong interpersonal, communication (oral and written) skills, and computer competency.
• Demonstrated understanding and strong commitment to cultural diversity.
• Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners.
• Proficiency with Microsoft Office and student housing management software.
• Ability to operate standard office equipment (e.g., copier, computer, telephone).
• Experience supervising full-time staff.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and competing priorities in a dynamic environment.
• Ability to lift and/or move up to 35 pounds.
• Ability to work on-campus in the office a minimum of 40 hours per week and actively participate in an after-hours on-call duty rotation, including the ability to respond to the University of Massachusetts - Boston campus within 30 minutes when on call.
• This role requires sound judgment, effective problem-solving skills, and confident decision-making in emergent situations.
• The Director must live within a predictable 30 minutes of the residential community.

Nice To Haves

• Master's degree (M.A. or M.S.) in Student Personnel, Higher Education or Business or a related field of study is preferred.
• Experience with Summer Conference housing preferred.
• Experience in an urban/metropolitan University setting.

Responsibilities

• Provide leadership and program management for a student community of approximately 1000 beds at the University of Massachusetts, Boston.
• Serve as primary contact for the University regarding all aspects of operations and facilities for the community.
• Oversee rent collection and other revenue generation.
• Collaborate with university partner to manage the excess financial aid process for qualified students.
• Management of summer revenue and operations including, not limited to, marketing and contracting summer school licenses and conferences, rent and fee collection, and turn management.
• Coordinate regular opportunities for COCM and Housing and Residence Life to communicate.
• Collaborate extensively with Housing and Residence Life as services are provided through a “shared governance” model.
• Serve as on-site contact for external agencies such as the owners, auditors, and construction services.
• Oversee annual marketing plan and marketing implementation.
• Provide oversight of the annual licensing process.
• Manage operating and capital budgets. Includes development of annual budget and presentations, tracking and approving expenditures, submitting monthly budget variance explanations, and regular communication with corporate accountant.
• Oversee facility management including an active preventive maintenance program, a responsive maintenance ticket system, and ongoing quality improvement efforts.
• Oversee human resource functions such as payroll, hiring, training and evaluating site staff.
• Oversee communication to residents and their parents/guardians regarding housing community in areas related to COCM responsibility.
• Coordinate annual review of all documents and procedures to remain current regarding legal issues, resident changing needs, and University or ownership requests.
• Oversee annual strategic planning efforts including regular all-staff training programs.
• Oversee management office.
• Serve in the after-hours duty rotation being available for major crisis response unless arranged in advance with supervisor.
• Other duties as assigned
• Manage subordinate supervisors who supervise employees in the areas of Maintenance and Operations.
• Responsible for the overall direction, coordination, and evaluation of these units.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• comprehensive benefits package
• health benefits
• dental benefits
• vision coverage
• 401K
• Potential Retention Bonus! (up to $10,000.00, payable after the successful completion of 12 months of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees