DIRECTOR OF SALES & RETENTION

Compass Group•Village of Port Chester, NY

1d•$115,000 - $130,000

About The Position

CulinArt Group operates over 250 onsite corporate, higher education, private school, healthcare and destination recreation/leisure dining facilities in 18 states, including cafés, coffee bars, concessions, executive dining, catering and conference dining, social catering/special events, office coffee service and vending. CulinArt’s extremely diverse client portfolio affords great opportunities for career advancement within the company, across multiple industry segments and geographic regions. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryAs a key driver of CulinArt Group’s organic growth strategy, the Director of Sales & Retention plays a critical leadership role in strengthening client relationships, protecting and furthering existing business, and securing new opportunities across all CulinArt vertical markets. These include, but are not limited to, Higher Education, Independent Schools, Corporate Dining, Recreation & Leisure, and Community Living. This role is responsible for year-round client retention, proactive client engagement, and leadership of rebid and RFP efforts during proposal periods. Additionally, the Director of Sales & Retention will support new business development where and when CulinArt self-represents, serving as a strategic sales leader and trusted advisor to both clients and internal stakeholders.

Requirements

Bachelor’s degree or equivalent professional experience required.
Minimum 5+ years of experience in sales, retention, rebids, or senior-level account management, preferably within food service, hospitality, facilities, or a related service-driven industry.
Demonstrated track record of successfully retaining major accounts and/or winning complex new business.
Proven experience leading high-impact proposals and responding to complex RFPs.
Strong working knowledge of CRM systems and proposal development tools.
Exceptional communication, presentation, and executive-level relationship management skills.
Highly organized, self-directed, and able to manage multiple priorities in a fast-paced, deadline-driven environment.
Willingness and ability to travel extensively (minimum 50% nationwide travel).
Collaborative, high-energy team player who thrives in a performance-driven, relationship-focused culture.

Responsibilities

Lead enterprise-wide retention efforts by working closely with clients and operating teams to objectively assess current operations and identify opportunities for improvement, innovation, and renewal.
Serve as a senior-level ambassador to key accounts, proactively strengthening relationships and reinforcing CulinArt’s strategic value throughout the year—not just at rebid.
Identify and align internal resources to bring continuous innovation, program enhancements, and service differentiation to existing clients.
Own and lead rebid and renewal strategies across all vertical markets, including facilitation of cross-functional strategy sessions.
Partner with creative, marketing, culinary, and subject matter experts to develop compelling, customized proposals and/or vision plans that meet RFP or other requirements and resonate with client priorities.
Provide both visionary direction and tactical execution for complex proposal responses.
Support new business opportunities where CulinArt self-represents, including prospect engagement, sales strategy development, and proposal presentation.
Execute the CulinArt/Compass sales process with discipline, consistency, and a focus on long-term relationship value.
Communicate effectively and influence across the organization—vertically and horizontally—to align strategy, messaging, and execution.
Act as a connector between sales, marketing, operations, and leadership to ensure seamless delivery of client-focused solutions.
Represent CulinArt at industry and select non-industry events, conferences, and client forums across the country.