Director of Housing Operations

Georgetown University•Lexington, MA

8d•$66,783 - $126,720•Onsite

About The Position

Georgetown University housing is a strategic priority given Georgetown University's campus plan goal to house more than 90% of all undergraduates within on campus housing and the high priority given to renovations either through High Priority Deferred Maintenance and Capital Improvement Projects. This position collaborates with the Executive Director in identifying the long-term academic housing occupancy management goals on Georgetown's Hilltop campus including renovation and replacement of 1.5M square feet of residential housing buildings. The Director liaises with key partner offices innovating to better serve on campus residential populations during the academic year. This position directs daily operations for a large and complex housing system and business enterprise with multiple revenue streams encompassing Housing Assignments & Operations for 5,400 students with annual revenue responsibility in excess of fifty-eight million dollars. The position works with and responds to key stakeholders in organizing and managing expectations at a top-ranked university in an urban and resource-constrained environment. Responsible for Operational decisions regarding academic housing for 5400+ bed spaces. Through maximizing occupancy, the Director helps to establish, develop, and utilize policy standards and strategic plans including occupancy management,, housing retention forecasting, specialized accommodation planning, and housing operations structuring Identifies trends and recurring issues, and escalates to Executive Director as necessary. Develops relationships with key campus partners and utilizes technology to support the mission. Supports the development of housing rates and communications with the Director for Business Development and Summer & Conference Housing. Makes presentations regarding on-campus housing to parents, prospective students and University departments. The Director designs and implements an inclusive residential environment conducive to learning and engagement. The Director plays a key role in responding to student and campus-wide emergencies.

Requirements

Minimum of 5 years professional experience
Master’s Degree required
Must have administrative and supervisory experience in higher education, especially student housing
Familiarity with student housing management systems
Demonstrated knowledge of organizational, managerial, budgetary, and financial management skills
Experience in leading and supervising a diverse group of professional and student employees
Excellent verbal, interpersonal, and written communications skills
Understanding of legal and risk management
Experience in housing occupancy management
Facilities and crisis management
Must be computer literate with specific experience using word processing, spreadsheet and database software
Must have excellent interpersonal & intrapersonal communication, crisis management, managerial, ability to work collaboratively with a broad group of stake holders, ability to work with a diverse team and campus community
Must have knowledge of higher education, and student affairs is important
Commitment to the ideals of community and the integration of academic, Jesuit values and student affairs is essential
Ability to be on-call for 24 hours of duty
Must be able to work the month of August (training and residential building opening)
Must be willing to work occasional evening and weekend hours, and opening and closing of the fall and spring academic terms on the Hilltop campus.

Nice To Haves

Experience with StarRez housing management system strongly preferred.

Responsibilities

Directs daily operations for a large and complex housing system and business enterprise with multiple revenue streams encompassing Housing Assignments & Operations for 5,400 students with annual revenue responsibility in excess of fifty-eight million dollars.
Responsible for Operational decisions regarding academic housing for 5400+ bed spaces.
Establishes, develops, and utilizes policy standards and strategic plans including occupancy management, housing retention forecasting, specialized accommodation planning, and housing operations structuring.
Identifies trends and recurring issues, and escalates to Executive Director as necessary.
Develops relationships with key campus partners and utilizes technology to support the mission.
Supports the development of housing rates and communications with the Director for Business Development and Summer & Conference Housing.
Makes presentations regarding on-campus housing to parents, prospective students and University departments.
Designs and implements an inclusive residential environment conducive to learning and engagement.
Plays a key role in responding to student and campus-wide emergencies.
Makes hiring decisions, coaches, trains, mentors, and manages performance within their unit.
Collaborates closely with the Director of Business Development and Summer& Conference Housing to ensure maximum use of the residential portfolio on the Hilltop campus while being cognizant of the need to allow for planned renovations and revitalization of townhomes and residential buildings.
Works with various offices in developing policies, procedures, and residential environments affecting undergraduate student life.
Implements measures to ensure that all team members meet high occupancy and customer satisfaction goals, while maintaining the highest regard for student and guest safety & needs.
Executes compliance of local and federal regulations towards the goal of equitable access to housing.
Integrates systems and processes.
Actively participates on various campus-wide committees.
Serves as a vital liaison with various campus offices, including Student Affairs, University Counsel, Academic Resource Center, GU Police, Office of Global Education, School of Continuing Studies, and University Information Systems.
Communicates with a variety of constituents (i.e. parents, students, partner offices).
Engages personnel within the department to accomplish goals and objectives.
Manages crises in the residence halls and works closely with other University personnel.
On-call responsibilities involving crisis intervention nights and weekends.
Responds quickly to emergencies and other needs when they arise.
Works the month of August (training and residential building opening).
Works occasional evening and weekend hours, and opening and closing of the fall and spring academic terms on the Hilltop campus.