Director of Housekeeping - MGM Grand Detroit

MGM Resorts International • Detroit, MI

2d • Onsite

About The Position

MGM Grand Detroit is seeking an experienced and dynamic Director of Housekeeping to take the spotlight and drive operational excellence backstage. In this key leadership role, you will champion our talented housekeeping team, steer departmental budgets, and implement premier service standards that define our luxury guest experience. If you are passionate about coaching top talent, fostering employee engagement, and maintaining flawless standards across our hotel property, we invite you to step into the spotlight and build your career with a global leader in entertainment and hospitality.

Requirements

• Four years of prior relevant management experience in a similar hotel environment
• Three years of prior relevant management experience in housekeeping operations

Nice To Haves

• Bachelor’s degree in related field preferred
• Previous experience managing team members represented by a collective bargaining agreement preferred
• Technical knowledge and experience with HotSOS preferred

Responsibilities

• Oversee leadership in the development and monitoring of our housekeeping department's fiscal budget and guest service standards, to maximize revenue opportunities to produce both short-term and long-term profitability.
• Oversee implementation of policies, operating procedures, training programs, directives, work schedules, rules and regulations for our housekeeping, staff in response to business demands.
• Interview, select, train, supervise, counsel and coach front office staff for the efficient operation of the department.
• Drive employee engagement through coaching, training, and development.
• Ensure an exceptional guest experience within the housekeeping department consistent with the company’s service standards.

Benefits

• Health & Income Protection Benefits (For eligible employees)
• Various programs and networking opportunities to help you get promoted
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free access to our employee fitness center
• Free meals in our employee dining room
• Free parking
• Wellness incentive programs to help you stay healthy physically and mentally
• Volunteer opportunities to give back to the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager