Director of EVS - MGM Grand Detroit

MGM Resorts International • Detroit, MI

2d • Onsite

About The Position

Step into the spotlight and lead the team setting premier standards at MGM Grand Detroit. As our Director of Environmental Services (EVS), you will champion operational excellence and drive continuous improvement across our dynamic EVS team. If you are an inspiring leader with a passion for cultivating talent, maintaining world-class guest and sanitation standards, and executing strategic financial and operational goals within a premier gaming and hospitality destination, we invite you to join our backstage leadership team and shape an unforgettable guest experience.

Requirements

• Possess a bachelor’s degree
• Four years of prior relevant experience directing and managing team members in a similar hotel environment
• Technical knowledge and experience with HotSOS or other service optimization systems

Nice To Haves

• Previous experience managing team members represented by a collective bargaining agreement preferred

Responsibilities

• Oversee leadership in the development and monitoring of our EVS department to ensure that the performance meets and exceeds expectations.
• Manages and monitors fiscal budget and guest service standards and strategizes to produce both short term and long-term profitability for the company.
• Ensures compliance with health regulations for sanitation and compliance with all state and federal regulations regarding food and alcoholic beverage service (real time tracking and monthly reviews).
• Oversee the implementation of policies, operating procedures, training programs, directives, work schedules, labor standards, rules and regulations (OSHA), and general operational functions as part of the Collective Bargaining Agreement.
• Maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.
• Provide leadership and direction to maintain and improve the guest experience within EVS operations, consistent with company service standards.
• Identify best practices and benchmarks of quality within key business segments in and outside the company.
• Collaborate with company subject matter experts to develop robust standards and guidelines for EVS operations, labor standards, and Corporate Social Responsibility.
• Provides support to the Hotel CoE with research, development, evaluation and implementation of new products, services, standards, technology and processes for EVS to ensure competitive position and in anticipation of changing customer needs within the complex hospitality and gaming environment.

Benefits

• Health & Income Protection Benefits (For eligible employees)
• Various programs and networking opportunities to help you get promoted
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free access to our employee fitness center
• Free meals in our employee dining room
• Free parking
• Wellness incentive programs to help you stay healthy physically and mentally
• Volunteer opportunities to give back to the community

What This Job Offers

• Job Type: Full-time
• Career Level: Director