Director of Housekeeping

Montage International • Washington, DC

5d • $90,000 - $100,000 • Onsite

About The Position

The Director of Housekeeping will be responsible for the management and day-to-day operations for the Housekeeping department. This role involves overseeing the long-term vision and direction, including improvements and projects, and ensuring adherence to cleanliness and maintenance standards through regular hotel inspections. The Director will coordinate with other departments to enhance communication and guest satisfaction, ensure equipment is maintained and used correctly, and meet all service and production standards for Pendry. A key aspect of the role is managing the department's financial performance, including budgeting, forecasting, and financial planning, as well as monitoring and ordering supplies. The position also focuses on effective cost control and managing the selection, training, and development of employees to maximize satisfaction, productivity, and guest experience. This includes hiring, training, supervising, and developing colleagues, as well as ensuring seamless employee relations with contract employees and establishing safe working conditions through appropriate training. Building positive relationships with hotel associates at all levels is also essential.

Requirements

• High School Diploma or equivalent is required, Bachelor’s Degree preferred.
• Five (5) plus years’ experience in housekeeping within a luxury hotel.
• Must have Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook. Opera preferred.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Knowledge of hotel housekeeping operations.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Budgetary analysis capabilities required.
• Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.

Nice To Haves

• Bachelor’s Degree preferred.
• Opera preferred.

Responsibilities

• Responsible for the long term vision and direction, including improvements and projects.
• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Ensure that all equipment is maintained and used accordingly.
• Meet all service and production standards for Pendry.
• Responsible for overall financial performance including budgeting, forecasting, and financial planning of the department.
• Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.
• Maintain effective cost control through systems and processes.
• Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.
• Hire, train, supervise and develop colleagues for maximum effectiveness.
• Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
• Establish safe working conditions through appropriate training.
• Create appropriate relationships with all levels of hotel Associates.

Benefits

• We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED