Dir Housekeeping

Sage Hospitality Group • Houston, TX

1d • Onsite

About The Position

The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. This role directs and coordinates all functions of the Housekeeping and Laundry departments, ensuring impeccable levels of cleanliness and upkeep. The position also involves implementing inventory and cost controls to ensure expenses are carefully managed. Excellent leadership, communication, and team building skills are essential for interacting with associates, peers, and across departments.

Requirements

• One to two years of post high school education.
• Two to three full years of employment in a related position with this company or other organization(s).
• Requires thorough knowledge of the Housekeeping field.
• Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.
• Ability to compile facts and figures.
• Ability to analyze report data, prepare reports and initiate correspondence.
• Lifting -up to 25 lbs.
• Pushing -limited
• Pulling -limited
• Carrying -up to 25 lbs.
• Bending -30% of shift
• Kneeling -5% of shift
• Ability to communicate information and hotel services to management and guests.
• Ability to communicate with guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Mobility -continuous movement throughout the hotel.
• Continuous standing -30% of shift.
• Climbing of approximately 100 steps 20% of shift.
• Climbing ladders of approximately 3 feet 5% of shift.

Nice To Haves

• 3-5 years of experience in housekeeping operations preferred.
• Previous experience in a full service Director of Housekeeping role preferred.
• Experience working in a union environment preferred.
• Second language may be required.

Responsibilities

• Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident-free environment for guests and employees and maintain/improve guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED