Director of Housekeeping

BCC Hospitality Services LLC • Miami, FL

19h • Onsite

About The Position

Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Every day is a fresh page in our collective story. EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Requirements

• Ability to lift bend, stop, squat and stretch to fulfil cleaning and repair tasks
• Work hour flexibility including late afternoon, weekend and holidays
• Lead, coach, and develop Housekeeping team members and supervisors
• Identify training needs and ensure consistent staff development
• Foster a positive, accountable, and performance-driven work environment

Nice To Haves

• Housekeeping supervisory experience
• Able to speak a second language
• Bachelor’s Degree preferred
• Strong project management skills
• Detail-oriented with strong follow-up and decision-making skills
• A willingness to work a flexible schedule
• Proficiency with Microsoft office functions and any required business software

Responsibilities

• Ensures an excellent quality of service is provided to the customers in a timely manner.
• Assures 100% guest satisfaction while taking responsibility for each guest.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Maintains positive internal and external communication while creating relationships.
• Is familiar with all services, features and local activities to respond to guest inquiries accurately.
• Oversee daily Housekeeping operations in a hotel environment
• Manage departmental budgets, payroll forecasting, and inventory control
• Ensure compliance with hotel standards, safety regulations, and brand policies
• Lead inspections to maintain cleanliness and quality standards across all areas
• Coordinate with Engineering and other departments to ensure efficient operations
• Monitor room status, discrepancies, and operational reporting systems
• Maintain accurate inventory of linen, supplies, and amenities
• Analyze staffing needs based on occupancy and adjust accordingly

Benefits

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels, who doesn’t love to travel?
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into actions. Think differently!
• Discounted transportation passes and parking nearby.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree