Director of Housekeeping

Sage Hospitality•Austin, TX

13h•Onsite

About The Position

The Director of Housekeeping supports the Rooms Division in managing the daily operations of the housekeeping department. This role ensures the highest standards of cleanliness and guest satisfaction throughout the hotel, including guest rooms, public areas, and back-of-house. The Director also oversees the department team of room attendants, managers & supervisors, and other staff, managing inventory, cost control, budget planning & oversight, and especially training.

Requirements

Strong leadership and people management skills, with the ability to motivate and manage a diverse team
Excellent organizational and time management skills
In-depth knowledge of cleaning protocols, standards, and safety regulations
Strong communication skills, both written and verbal, with the ability to interact effectively with guests, team members, and other departments
Ability to work under pressure, handle guest complaints, and maintain a calm, professional demeanor in high-demand situations
Ability to communicate in multiple languages, especially English & Spanish
Ability to communicate information and hotel services to management and guests.
Ability to communicate with guests.
Ability to inspect guest rooms, public areas, and back of house, and review reports.

Nice To Haves

Second language may be required.

Responsibilities

Supervise, train, and motivate housekeeping staff
Conduct regular performance reviews, provide feedback, and identify opportunities
Ensure that housekeeping staff follow all company policies and procedures
Create and implement training programs for new staff
Ensure that all housekeeping staff are knowledgeable about the hotel’s services, local area attractions, and guest amenities
Oversee the daily operations of the housekeeping department, ensuring that rooms, public areas, and back-of-house areas are cleaned to the highest standards
Coordinate room cleaning schedules, ensuring timely completion of tasks while maintaining quality standards
Conduct regular inspections of guest rooms and public spaces
Assist in the allocation of work assignments, ensuring that housekeeping tasks are distributed efficiently among the team based on occupancy levels and departmental needs
Manage housekeeping inventory, including linens and cleaning & guest supplies
Monitor and control the use of supplies to ensure cost-effective usage
Coordinate with vendors and suppliers
Managing the department’s budget, including controlling labor costs, supply expenses, and other operational costs
Work to identify cost-saving opportunities without compromising service quality
Ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas.
Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep.
Implements inventory and cost controls and ensures expenses are carefully managed.
Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.