Director of Housekeeping

Virgin Hotels Central Services LLC • Dallas, TX

16d • Onsite

About The Position

The Director of Housekeeping is responsible for ensuring a clean and well-maintained hotel, as well as a happy housekeeping team. This role involves planning, organizing, and managing all details for the housekeeping department in collaboration with a hotel-wide team. The ideal candidate will love Housekeeping and be passionate about creating amazing experiences for guests.

Requirements

• Great team player with the ability to create excellent working relationships.
• Strong communication and presentation skills.
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly.
• Enthusiastic and Passionate.
• Must love techy-gadgets.
• Unmatched attention to detail.
• Ability to work a shift other than a day shift, such as pm, swing or overnight shift.
• Ability to work on weekends and holidays.
• Stand for periods of 8-10 hours.
• Understand guest inquiries and provide clear, concise responses.
• Work with others like a rock star, while constantly advocating for your guests.
• Mentality of service minded and taking responsibility beyond direct duties.
• Strong sense of need for achievement of goals and success.
• Sound ability and knowledge to develop standards of operations and strategic processes.
• Ability to work under own initiative in a highly pressured environment.
• Maintain confidentiality of all guests and hotel information.
• Maintain a neat, clean and well-groomed appearance per hotel standards.
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties.
• Adhere to hotel policies including but not limited to attendance, safety, behavior.
• Current, legal and unrestricted ability to work in the United States.
• Minimum 5 years of Housekeeping management experience.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
• Proficient in MS Outlook, Word, Excel and PowerPoint.

Nice To Haves

• Pre-opening hotel experience.
• Spanish helpful but not required.

Responsibilities

• Ensures higher than normal quality standards for hotel rooms, public areas, food & beverage outlets, and the heart of the house.
• Works closely with the Front Office to ensure all guest preferences are executed.
• Conducts extensive training for the housekeeping team.
• Manages budgetary guidelines and creates lean and mean schedules.
• Hires qualified individuals for the housekeeping team.
• Understands flexibility and "gray areas" to prioritize the guest experience.
• Ensures the safety and security of guests and teammates by complying with all safety procedures and training staff in all legal and appropriate areas.
• Manages inventory.
• Conducts reviews.
• Manages payroll.
• Performs departmental financial reviews and manages budgets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree