Rooms Housekeeping - Director of Housekeeping
About The Position
This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city’s most illustrious sites like Fifth Avenue Shopping, St. Patrick’s Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary décor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers. The Omni Berkshire Place’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match.
Requirements
- Union experience required.
Responsibilities
- Manage, direct, and coordinate all functions of the housekeeping department.
- Maintain impeccable levels of cleanliness.
- Ensure cost controls are in place.
- Support a positive work environment for all associates.
- Maintain standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping ratings, and ability to execute all Omni Hotels facility standards and guidelines.
- Ensure a smooth, efficient, and economic operation in the Housekeeping departments.
- Specify and purchase supplies, and record all data pertaining to the Housekeeping and Laundry departments.
- Effectively monitor the preventative Maintenance program throughout the hotel.
- Maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
- Constantly monitor and control all labor cost for Housekeeping departments, achieving targeted payroll.
- Maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
- Close coordination and communication with other internal departments.
- Directly control the issuance and retrieval of associate uniforms.
- Effectively leads, manages and supports the Management Team in the day to day operations.
- Manages the Housekeeping Division Financials including payroll, expense management, productivity, purchasing oversight, forecasting, budgeting, meeting financial targets, etc.
- Monitor all guest requests to ensure they are met within the prescribed time limits.
- Inspect and tour all public areas several times daily.
- Inspect all VIP rooms daily.
- Monitor guest’s complaints accordingly and take corrective action when necessary.
- Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
- Assist with budget process as required by the Hotel Manager.
- Develop master cleaning schedules and administer accordingly.
- Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
- Maintain accurate payroll information for the Housekeeping department and control of same in accordance with plan.
- Ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are on line.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
