Director of Housekeeping

The Marcus Corporation•Milwaukee, WI

5h•Onsite

About The Position

The Director of Housekeeping is responsible for leading all housekeeping operations to ensure exceptional cleanliness, service standards, and guest satisfaction throughout the hotel. This position provides leadership to the housekeeping team while driving operational efficiency and achieving departmental goals. Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate – The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers.

Requirements

Minimum of 5 years of progressive Housekeeping leadership experience, including at least 2–3 years in a management-level role within a full-service hotel, resort, or luxury hospitality environment.
Strong knowledge of budgeting, payroll, labor management, inventory control, and financial reporting.
Proven ability to lead, develop, and hold teams accountable while driving operational excellence and guest satisfaction.
Excellent organizational, problem-solving, and decision-making skills with the ability to manage multiple priorities.
Strong verbal and written communication skills; bilingual skills are a plus.
Proficiency in Microsoft Office and hotel property management software and workforce management systems.
Ability to represent the company in a professional, courteous, and service-oriented manner at all times.
Dependable, reliable, and flexible, with the ability to work varying schedules.
Must be available to work evenings, weekends and holidays.
Must be available to work a variable schedule as operational needs require.
Physical ability to stand, walk, bend, kneel, lift, grasp, stretch, and reach as required to inspect and support operations throughout the hotel.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Experience with Opera Cloud a plus.

Responsibilities

Lead and oversee all Housekeeping operations, ensuring guest rooms, public areas, back-of-house spaces, and laundry operations consistently meet cleanliness, quality, and brand standards.
Manage departmental budgets, payroll, labor costs, inventory, and expenses to achieve financial objectives while maintaining operational efficiency.
Recruit, hire, train, coach, and develop Housekeeping leaders and associates, including conducting performance evaluations and administering corrective action when necessary.
Conduct regular inspections and quality audits to ensure compliance with hotel standards, safety requirements, and operational procedures.
Develop staffing plans, schedules, and training programs to support service excellence, productivity, and associate engagement.
Promote a culture of safety, security, professionalism, and accountability while ensuring compliance with all company policies and applicable regulations.
Collaborate with hotel leadership and other departments to deliver exceptional guest experience and achieve overall hotel goals.
Analyze departmental performance and implement strategies to improve guest satisfaction, operational effectiveness, and financial results.
Oversee departmental administrative functions, including reporting, forecasting, inventory management, and policy compliance.
Represent the Hotel and Housekeeping department with professionalism integrity, and sound judgment at all times.
Perform additional duties as assigned such as housekeeping, lobby attending and room inspecting.