Hampton Inn & Suites Baltimore Arundel Mills - Director Housekeeping OEM

Aimbridge Hospitality•Severn, MD

18h

About The Position

The Director of Housekeeping leads the hotel’s Housekeeping Department and oversees the cleanliness and upkeep of guest rooms, public spaces, laundry, and other areas of the property. The role includes leading and motivating the housekeeping team, managing schedules and budgets, coordinating logistics, maintaining safety and guest-privacy standards, and working with other departments to support seamless service. The Director is also responsible for responding to emergencies, providing attentive guest service, and inspecting work to maintain quality and exceed expectations. The position requires supervisory experience, strong communication, decision-making, and problem-solving skills, including the ability to perform under pressure. The Director must be able to manage financial information and analyze complex data, and be proficient with Windows, spreadsheets, and word-processing software. A valid driver’s license is required. Candidates must have at least seven years of progressive hospitality or related experience, or a two-year college degree and at least five years of relevant experience, or a four-year college degree and at least three years of relevant experience. The hotel is Hampton Inn & Suites Arundel Mills/Baltimore in Hanover, Maryland, near Baltimore/Washington International Airport, Arundel Mills Mall, Baltimore, and Washington, DC.

Requirements

At least 7 years of progressive experience in hospitality or a related field; or a 2-year college degree with at least 5 years of relevant experience; or a 4-year college degree with at least 3 years of relevant experience.
Supervisory experience.
Proficiency with Windows operating systems, spreadsheets, and word-processing software.
Valid driver’s license.
Excellent communication, decision-making, and problem-solving skills, especially under pressure.
Ability to manage financial information and analyze complex data.

Responsibilities

Oversee cleanliness across guest rooms, public spaces, laundry, and other hotel areas.
Lead, motivate, and develop the housekeeping team.
Manage staff schedules, budgets, and housekeeping logistics.
Uphold cleanliness, safety, and guest-privacy standards.
Coordinate with other departments to support seamless service.
Respond to emergencies and remain prepared for emergency situations.
Provide attentive service that contributes to memorable guest stays.
Inspect housekeeping work, maintain quality, and exceed expectations.