Director of Housekeeping

AccorHotel•Municipality of Jasper, AB

8d•CA$85,000 - CA$92,000•Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Director of Housekeeping. Creating an engaging work environment for colleagues of Fairmont Jasper Park Lodge is as important as turning moments into memories for our guests. The Director of Housekeeping is an integral role within our hotel, overseeing the Laundry and Housekeeping operation by leading 80-150 colleagues who clean, maintain and cater to 394 guest rooms and public spaces spread out throughout 700 acres of the resort & golf course and manage our internal laundry facility catering to the resort and external contracts. The standards and values you model as the Director of Housekeeping will inspire your team and ensure our guests have a memorable experience.

Requirements

Previous Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is required
Proven leadership, developer and delegation skills with an ability to lead large team of 80-100 colleagues to achieve the departmental goals
Strong organizational and administration skills
Excellent communication skills, both written and verbal
Ability to work in a fast paced, diverse environment
Excellent computer skills
Knowledge of the Property Manager System / Opera
Excellent problem solver and decision maker

Nice To Haves

University degree or Hotel Management Diploma preferred

Responsibilities

Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standardsConsistently offering professional, engaging and friendly service.
Ensuring the highest degree of cleanliness and maintenance in accordance with Fairmont Hotels & Resorts standards, policies and procedures.
Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA
Effectively and accurately managing payroll and departmental expenses of Housekeeping & Laundry Departments, within budgeted and forecasted guidelines.
Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas.
Actively engage with local laundry partners and consistently source new business opportunities
Overseeing all recruitment processes, and developing departmental succession plans
Effectively manage all colleagues relationships within the department
Maintaining an environment that promotes the Health, Wellness and Safety of both Colleagues and Guests
Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering
Ensuring high colleague engagement through recognition and removal of identified barriers
Overseeing the Housekeeping & Laundry Management to maximize leadership synergy
Liaising with all Hotel departments as required
Actively participating as a member of hotel committees as required
Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented
Other duties as assigned

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Added luxuries to enhance your experience
Annual salary of $85,000 to $92,000
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.