Director of Housekeeping

Pyramid Global Hospitality•Chicago, IL

2d•$85,000 - $100,000•Onsite

About The Position

The Director of Housekeeping is responsible for leading and managing all housekeeping operations to ensure the highest standards of cleanliness, safety, and guest satisfaction. This role oversees staff, budgets, quality assurance, and operational efficiency across guest rooms, public areas, and laundry services.

Requirements

5–8+ years of progressive housekeeping or hospitality leadership experience
Experience managing large teams in a hotel or similar environment
Strong leadership and team management skills
Excellent organizational and multitasking abilities
Financial and budget management experience
Strong attention to detail and quality standards
Effective communication and problem-solving skills

Responsibilities

Direct all housekeeping functions, including guest rooms, public areas, and laundry
Establish and maintain cleanliness and quality standards
Conduct routine inspections to ensure compliance with brand and company expectations
Develop and implement departmental procedures and service standards
Recruit, hire, train, and supervise housekeeping team members
Manage scheduling and staffing levels to align with occupancy and business needs
Coach, mentor, and evaluate staff performance
Promote a positive, engaged, and safety-focused work environment
Ensure prompt resolution of guest requests and service issues
Collaborate with front office, engineering, and other departments
Monitor and improve guest satisfaction and cleanliness scores
Ensure compliance with OSHA, health, and safety standards
Train staff on proper use of cleaning chemicals and equipment
Maintain a safe working environment and enforce safety protocols
Identify opportunities to improve efficiency and service quality
Implement best practices and new technologies
Support sustainability and cost-saving initiatives