Director of Housekeeping

Pyramid Global Hospitality

3d•Onsite

About The Position

Responsible for overseeing all housekeeping operations in the hotel; ensuring cleanliness, organization and high standards of service. This role involves managing housekeeping staff, maintaining quality control and ensuring guest satisfaction while adhering to budgetary guidelines and hotel policies.

Requirements

3-5 years of housekeeping management experience.
Knowledge of housekeeping procedures, cleaning techniques and industry standards.
Strong leadership, communication and problem-solving skills.
Ability to work flexible hours; including weekends and holidays.

Nice To Haves

Bachelor’s degree in hospitality management or related field is preferred but not required.

Responsibilities

Oversee the daily operations of housekeeping, laundry and public area cleaning.
Ensure all guest rooms, public areas and back of the house spaces meet cleanliness and presentation standards.
Implement and enforce hotel brand standards, health regulations and safety protocols.
Conduct regular inspections to maintain quality control and address any deficiencies.
Recruit, train, schedule and supervise housekeeping staff.
Foster a positive work environment and promote teamwork among associates.
Manage the inventory of cleaning supplies, linens and guest amenities.
Monitor departmental budgets and control labor and supply costs.
Respond promptly and professionally to guest requests and complains.
Ensure lost and found procedures are followed.
Work closely with other departments, including front office and maintenance, to enhance the guest experience.