Director of Housekeeping

Civana Wellness Resort & Spa•Carefree, AZ

13h•Onsite

About The Position

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return. The Director of Housekeeping is responsible for leading all housekeeping and laundry operations to ensure exceptional cleanliness, organization, and guest satisfaction throughout the resort. This leader drives brand standards across guest rooms, public spaces, spa/program laundry, uniforms, and heart-of-house areas while developing a high-performing team focused on wellness-inspired hospitality.

Requirements

5+ years of progressive housekeeping leadership experience in a hotel, resort, or luxury hospitality environment
Strong knowledge of housekeeping operations, laundry management, and public area maintenance
Experience managing labor costs, inventories, budgets, and departmental financial performance
Proven ability to lead, coach, and develop large teams in a fast-paced environment
Strong organizational, communication, and problem-solving skills
Proficiency with hotel systems and housekeeping management software preferred
Flexible schedule including weekends and holidays as needed

Nice To Haves

Luxury, wellness, or resort experience strongly preferred

Responsibilities

Lead daily housekeeping and laundry operations for guest rooms, public areas, spa/program linens, uniforms, and F&B support
Ensure all guest rooms and public spaces consistently meet CIVANA brand and cleanliness standards
Oversee heart-of-house cleanliness, organization, and sanitation programs
Manage housekeeping labor, scheduling, payroll, inventory, and departmental P&L performance
Supervise and support managers, supervisors, room attendants, housepersons, and night cleaning teams
Monitor room readiness, quality inspections, and guest service recovery efforts
Partner cross-functionally with Front Office, Engineering, Spa, and F&B teams to support operational excellence
Manage vendor relationships, laundry operations, supplies, and invoicing processes
Drive Forbes/service culture initiatives, training, and continuous improvement efforts
Maintain compliance with safety, sanitation, and resort operating standards