Director of Housekeeping

Montage Hotels & Resorts•New York City, NY

48d•Onsite

About The Position

The Director of Housekeeping will be responsible for the management and day-to-day operations for the Housekeeping department. This role is responsible for the long-term vision and direction, including improvements and projects. The Director will conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards, and coordinate department activities with other departments to facilitate increased levels of communication and guest satisfaction. They will ensure all equipment is maintained and used accordingly, and meet all service and production standards for Pendry. This position is responsible for the overall financial performance including budgeting, forecasting, and financial planning of the department, and bears ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies. Effective cost control through systems and processes is essential. The Director will manage the selection, training, and development of employees with an eye toward maximum employee satisfaction, productivity, and guest satisfaction, including hiring, training, supervising, and developing colleagues for maximum effectiveness. They will also provide seamless employee relations with contract employees, ensuring proper training and culture integration, and establish safe working conditions through appropriate training. Creating appropriate relationships with all levels of hotel Associates is also a key function.

Requirements

High School Diploma or equivalent is required
Five (5) plus years’ experience in housekeeping within a luxury hotel.
Must have Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
Knowledge of hotel housekeeping operations.
Must possess basic computational ability.
Must possess basic computer skills.
Budgetary analysis capabilities required.
Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.

Nice To Haves

Bachelor’s Degree preferred.
Opera preferred.

Responsibilities

Responsible for the long term vision and direction, including improvements and projects.
Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
Ensure that all equipment is maintained and used accordingly.
Meet all service and production standards for Pendry.
Responsible for overall financial performance including budgeting, forecasting, and financial planning of the department.
Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.
Maintain effective cost control through systems and processes.
Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.
Hire, train, supervise and develop colleagues for maximum effectiveness.
Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
Establish safe working conditions through appropriate training.
Create appropriate relationships with all levels of hotel Associates.