Director of Housekeeping

Boyne Resorts•Petoskey, MI

8d•Onsite

About The Position

The Director of Housekeeping is responsible for the overall cleanliness, appearance, and maintenance standards of guest rooms, public areas, and back-of-house spaces. This role leads the housekeeping department's staffing, budgeting, quality control, and vendor relationships to ensure consistently high-quality guest experience while managing labor and supply costs efficiently.

Requirements

Bachelor's degree in Hospitality Management or related field preferred (or equivalent experience)
5+ years of progressive housekeeping experience, including 2-3+ years in a supervisory/management role
Experience with property management systems (PMS) such as Opera, and housekeeping software
Strong leadership and staff development skills
Budget management and cost control experience
Excellent organizational and time-management abilities
Bilingual ability (often valuable given diverse housekeeping workforces)
Knowledge of cleaning chemicals, equipment, and safety protocols
Strong communication skills across departments and with ownership/corporate
Ability to walk/stand for extended periods, climb stairs, and occasionally lift up to 25-50 lbs
Flexible schedule including weekends, holidays, and varying shifts

Responsibilities

Oversee daily cleaning operations for guest rooms, corridors, public areas, and back-of-house
Establish and enforce cleanliness, sanitation, and safety standards
Conduct regular room and property inspections
Manage lost and found procedures
Coordinate with Front Office and Maintenance/Engineering on room status, out-of-order rooms, and repair needs
Maintain a documented PAR system and vendor ordering schedule (suppliers, order frequency, quantities, and points of contact) for linens, chemicals, and amenities, ensuring supply continuity independent of any one individual
Implement a structured quality inspection program to catch cleanliness issues before they reach guests, using inspection and guest feedback data (Medallia, NPS, BSA) to drive measurable improvement in cleanliness scores
Recruit, hire, train, and schedule housekeeping staff
Conduct performance evaluations and manage discipline/coaching as needed
Develop training programs for cleaning procedures, safety protocols, and guest service standards
Manage labor costs through effective scheduling and productivity standards (e.g., rooms cleaned per shift); build schedules that align staffing to forecasted occupancy and room-turn volume by day of week, proactively minimizing overtime and escalating staffing gaps to the Director before overtime is incurred
Develop and maintain documented onboarding and training plans for new and seasonal staff so team members are set up for success from day one
Conduct and document regular coaching conversations; actively develop supervisors and senior staff to build a leadership pipeline within the department
Develop and manage the department's operating budget
Review and update the departmental budget tracker on a weekly basis (not solely at month-end), monitoring spend by category and confirming remaining budget availability before submitting purchase requests
Proactively flag any anticipated budget overages to the Director of Lodging in advance, rather than after the fact
Forecast and control costs for labor, linens, cleaning supplies, and equipment
Manage inventory of linens, amenities, cleaning chemicals, and equipment, including establishing and maintaining a PAR system and inventory process for each category
Negotiate with vendors and suppliers for contracts and pricing
Maintain compliance with health, safety (OSHA), and labor regulations
Track and report departmental KPIs (labor cost %, guest satisfaction scores, inspection scores); set measurable monthly goals for cleanliness and guest satisfaction feedback (NPS, BSA, Medallia) and address recurring feedback themes with targeted action plans
Maintain current, accessible documentation of vendor relationships, ordering procedures, PAR levels, and standard operating processes so departmental operations continue smoothly through any staffing transition
Manage chemical handling and safety data sheet (SDS) compliance
Collaborate with other department heads on renovations, capital projects, and property-wide initiatives