Director of Housekeeping

Pyramid Global Hospitality•Boston, MA

17d•$85,000 - $115,000•Onsite

About The Position

This role is for a Director of Housekeeping at Wyndham Boston Beacon Hill, a 304-room hotel transitioning into a lifestyle brand in 2027. The position is responsible for translating the brand vision into a tangible, sensory experience across all guest rooms and public spaces. The Director of Housekeeping will lead, train, and inspire the housekeeping team to deliver exceptional cleanliness, presentation, and environmental quality that defines the brand. This includes owning operating standards, staffing models, budgets, vendor relationships, and daily execution. The role emphasizes creating curated environments rather than just clean rooms, focusing on the physical space as a powerful expression of brand identity and a key differentiator in the hospitality industry. The Director will collaborate with various departments and leadership to implement design-forward elements and ensure a five-star consistency with a lifestyle brand's soul.

Requirements

5 to 7 years of progressive housekeeping management experience in a full-service hotel, resort, or high-volume hospitality environment, with at least 3 years in a Director or Assistant Director role.
Proven track record of leading and developing large housekeeping teams (50+ team members) with demonstrated success in team retention, training, and performance management.
Deep operational expertise in housekeeping management including budgeting, labor forecasting, inventory control, vendor management, quality assurance, and regulatory compliance.
Comprehensive knowledge of health, safety, and sanitation standards including OSHA regulations, local health codes, and brand-specific quality programs.
Proficiency with property management systems, housekeeping management software, and workforce scheduling tools.
Exceptional leadership, communication, and interpersonal skills with the ability to motivate, develop, and hold accountable a diverse team across all shifts.
Strong financial acumen with experience managing departmental budgets, controlling costs, and delivering operational results without compromising quality.
The ability to maintain composure and deliver consistent excellence under pressure, particularly during high-occupancy periods, group turnovers, and special events.
Flexibility to work varied schedules including early mornings, evenings, weekends, and holidays as needed to support hotel operations.

Nice To Haves

Experience in a luxury, lifestyle, boutique, or design-forward hotel environment where the physical environment and room presentation are primary competitive differentiators.
A track record of leading housekeeping operations through a brand transition, property renovation, pre-opening, or repositioning where new standards had to be built from scratch.
Bachelor's degree in Hospitality Management, Business Administration, or a related field (equivalent hands-on leadership experience valued equally, we care about what you have built, not just what is on paper).
Experience implementing sustainability programs, green cleaning initiatives, or eco-conscious operational practices in a hotel housekeeping environment.
Familiarity with elevated service standards consistent with Forbes-rated or AAA Diamond properties, demonstrating an understanding of what physical excellence looks and feels like at the highest level.
Knowledge of the Greater Boston hospitality market, including competitive set properties, labor market dynamics, and local regulatory requirements.
Bilingual or multilingual proficiency is a plus. Our team comes from everywhere.
A genuine passion for design, interiors, detail, and the belief that the spaces we create for guests are the most powerful form of hospitality.

Responsibilities

Direct and oversee all daily housekeeping operations across 304 guest rooms, corridors, public areas, back-of-house spaces, and meeting facilities, ensuring every space meets or exceeds brand presentation standards.
Develop, implement, and continuously refine housekeeping standard operating procedures that reflect the elevated expectations of a lifestyle brand, including room presentation, turndown service, deep cleaning cycles, and public area maintenance.
Conduct daily inspections of guest rooms, suites, corridors, lobbies, restrooms, and all public and back-of-house areas, holding the team to a standard of perfection that is visible, consistent, and repeatable.
Manage the department's operating budget with financial discipline, controlling labor costs, supply expenses, linen inventory, amenity procurement, and vendor contracts while maintaining uncompromising quality.
Establish and maintain inventory control systems for all linens, uniforms, cleaning supplies, guest amenities, and equipment. Forecast needs accurately, prevent waste, and ensure the department is always fully stocked and operationally ready.
Oversee laundry operations, ensuring linen quality, par levels, and turnaround times consistently support the demands of a 304-room property with luxury presentation standards.
Partner with Engineering and Maintenance to identify and address room deficiencies, preventive maintenance needs, and capital project coordination, ensuring rooms are not just clean but fully functional and guest-ready.
Implement and enforce health, safety, and sanitation standards in full compliance with OSHA, local health codes, and brand requirements. Maintain a safe working environment for the entire housekeeping team.
Monitor and manage room status and availability in the property management system, coordinating with the Front Office to maximize room turns, minimize wait times, and optimize guest satisfaction during peak check-in periods.
Recruit, hire, onboard, and retain a high-performing housekeeping team, building a department culture rooted in pride, accountability, mutual respect, and a shared commitment to excellence.
Lead, mentor, and develop housekeeping supervisors and team leads, empowering them to manage their zones with autonomy, confidence, and the same exacting standards you set.
Create and manage staffing schedules, labor forecasts, and productivity benchmarks that balance operational demands with team wellbeing, ensuring adequate coverage during peak occupancy, group arrivals, and special events.
Design and deliver ongoing training programs that go beyond technical cleaning skills to include brand standards education, guest interaction, attention to detail, sustainability practices, and the lifestyle brand philosophy that makes our property different.
Conduct regular performance evaluations, provide coaching and corrective action when needed, and recognize and reward outstanding performance. Build a team where people want to stay and grow.
Foster a positive, inclusive, and respectful work environment where every team member, regardless of role or background, feels valued, heard, and supported.
Lead daily shift briefings that connect the team to the bigger picture, share guest feedback, celebrate wins, address issues in real time, and reinforce the standard every single day.
Champion the lifestyle brand narrative across every physical touchpoint in the property. You are not just overseeing cleaning. You are curating the environment that defines how guests feel in this hotel.
Collaborate with the General Manager, Director of Operations, and design partners to implement the aesthetic and sensory elements of the brand transition, including signature amenities, scent programs, design-forward room presentation, and curated in-room experiences.
Partner with Guest Services, Front Office, and the concierge team to anticipate and fulfill special guest requests, VIP preparations, loyalty recognition, and personalized room setups that elevate the stay.
Coordinate with Sales, Catering, and Events teams to ensure meeting spaces and event areas are immaculately prepared, reset, and maintained to the same standard as the guest rooms.
Work with Sustainability and Procurement to evaluate and implement eco-conscious cleaning products, linen programs, waste reduction initiatives, and green certifications that align with the lifestyle brand's values and guest expectations.
Serve as a key member of the property leadership team, contributing to hotel-wide strategy, guest satisfaction initiatives, and operational planning with the perspective of the department that touches every physical space in the building.
Review guest feedback, online reviews, and satisfaction scores related to cleanliness and room quality. Use data to identify trends, address recurring issues, and drive continuous improvement across the department.