Director of Housekeeping

Wynn Resorts • Las Vegas, NV

58d • Onsite

About The Position

The Director of Housekeeping is responsible for providing strategic leadership and operational oversight for guest room operations, turndown service, linen and laundry functions, and related service delivery in support of Forbes Five-Star standards. This position deputizes the Executive Director of Housekeeping and directs senior leaders and managers to ensure operational excellence, labor and financial performance, employee engagement, and consistent execution across large, complex teams. The role requires sound commercial acumen, strong cross functional leadership, and the ability to translate service expectations into measurable operational results that protect the guest experience and uphold the resort’s brand standards.

Requirements

• Exceptional leadership, communication, and organizational skills, with the ability to lead large teams and complex operations in a fast-paced luxury resort environment.
• Strong business acumen, operational discipline, attention to detail, and the ability to consistently uphold elevated service, cleanliness, and presentation standards.
• A minimum of five years of progressive housekeeping leadership experience in a hotel, resort, or luxury hospitality environment, including significant experience managing large teams and complex operations.
• Strong leadership, communication, coaching, and team development skills.
• Strong financial acumen, including experience with budgeting, forecasting labor, analyzing productivity, and controlling operating expenses.
• Strong problem-solving, decision-making, and service-recovery abilities.
• Outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Ability to manage multiple priorities, work proficiently with deadlines, and perform effectively in stressful, high-pressure situations.
• Ability to establish standards, inspect quality, and implement operational improvements that support guest satisfaction and service excellence.
• Ability to build and maintain strong, positive working relationships with staff, leaders, and cross-functional partners.
• Ability to maintain the highest levels of confidentiality regarding guests, employees, and operational matters.
• Ability to set the standard for professional demeanor, appearance, and always conduct oneself with integrity and accountability.
• Ability to work hours and days as required, with flexibility to support weekends, holidays, and varying operational needs.
• Proficiency in Microsoft Office including Outlook, Word, and Excel.
• Must be 21 years of age or older.
• Combination of education equivalent to graduation from high school or any other combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Nice To Haves

• Luxury hotel or Forbes-rated property experience strongly preferred.
• Prior knowledge of Opera, HotSOS, Rex, and other hospitality systems is preferred.
• Knowledge of union and non-union work environments is preferred.
• Additional foreign language, particularly Spanish, a plus.
• College degree preferred.

Responsibilities

• Providing strategic leadership and direction to managers, supervisors, and front-line team members across all housekeeping and laundry operations.
• Directing all aspects of housekeeping operations for guest rooms, suites, turndown service, linen control, laundry, and back-of-house support functions.
• Ensuring all areas are maintained to the highest standards of cleanliness, presentation, readiness, and luxury service execution.
• Ensuring consistent execution of luxury service standards and cleanliness expectations in alignment with Forbes Five-Star requirements and resort brand standards.
• Establishing and monitoring inspection programs, quality assurance processes, and service recovery practices to protect the guest’s experience.
• Ensuring maintenance issues are reported in a timely manner and liaising with Engineering regarding follow-up.
• Inspecting VIP guest rooms and inspecting rooms and corridors randomly on a regular basis to ensure excellent standards on cleanliness and maintenance.
• Providing and using the guest profile preferences information to its fullest potential.
• Ensuring all guest lost property is recorded, tracked, and kept as per company policy and procedure.
• Ensuring all guests’ requests prior and during their stay is recorded and actioned timely and accurately.
• Addressing guest concerns, complaints, and operational challenges with urgency, professionalism, discretion, and sound judgment.
• Leading departmental budgeting, forecasting, labor strategy, payroll oversight, and productivity management to support service goals and fiscal discipline.
• Overseeing staffing models, scheduling strategies, and workforce deployment based on occupancy, VIP arrivals, group business, special events, and resort-wide operational demands.
• Managing inventories, linen par levels, operating supplies, equipment, and vendor-related resources to ensure efficiency, quality consistency, and cost control.
• Maintaining compliance with safety, sanitation, chemical handling, and regulatory requirements while promoting a culture of workplace safety and operational discipline.
• Arranging all pest control and deep cleaning programs.
• Leading recruitment, onboarding, training, coaching, performance management, succession planning, and professional development efforts for a large and diverse workforce.
• Building a high-performance culture that promotes accountability, employee engagement, teamwork, and recognition while reinforcing company values and service expectations.
• Maintaining confidentiality with respect to guest information, employee matters, and sensitive operational issues.
• Ensuring employees have the tools and resources necessary to serve guests effectively.
• Maintaining employee grooming, uniform and appearance standards.
• Partnering closely with Front Office, Engineering, Private Access, Food and Beverage, Florist, Security, and other departments to coordinate room readiness, maintenance follow-up, VIP needs, and seamless service delivery.
• Serving as an active member of the Hotel Division leadership team and contributing to broader operational planning, guest satisfaction initiatives, and service excellence strategies.
• Demonstrating knowledge of and compliance with company policies and procedures, supporting resort appearance and presentation standards, and performing other job-related duties as assigned.

Benefits

• Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED