Director of Housekeeping - Aspen Skiing Company

Aspen Skiing Company•Aspen, CO

5d•Onsite

About The Position

Oversee the Housekeeping, Spa, and Retail Boutique Departments with a focus on staff training, staff performance, procedures, and productivity pertaining to all public areas, guest rooms, fitness area, spa treatment rooms, and boutique store. Responsible for creation of annual operating budgets in areas covered by scope of responsibility. Hold monthly meetings for entire staff to review and discuss special projects, ideas, operational challenges and staff performance. Work with all departments to meet needs as they relate to Housekeeping, Spa, and Retail Boutique. Prepare annual recommendations for capital improvements to include cost analysis and ROI. Create monthly financial analysis and review with General Manager and Director of Finance to explain budget variances. Set and maintain weekly guest room and public areas deep cleaning schedules. Apply specific focus to guest requests and preferences and ensure all guest needs are exceeded. Resolve guest complaints quickly and to guest satisfaction, hotel, and Forbes Five Star standards. Assist in emergency and security procedures as directed by management. Establish cleaning programs to ensure appearance and life of all furniture, fixtures and equipment. Develop and maintain a consistent room inspection program to ensure zero defects in all rooms. Supervise the administration and inspection of the hotel wide uniform program, recommend replacements and changes as necessary to uniform garments. Supervise the laundry operation to achieve maximum productivity, maintain quality standards and keep within prescribed costs. Receive and implement OSHA training on all safety hazards. Develop training and ongoing auditing of staff performance and services offered. Monitor and adjust daily with staffing levels and promotions as needed to meet goals. Hire, train and discipline staff as needed. Source outside vendors for special projects and training as needed. Ensure accurate completion of product inventory monthly. Place product replenishment orders on a regular cadence to ensure sufficient retail and service product is available. Implement methods to maintain quality assurance, conducive to effective cost controls on labor and supplies. Actively engage in product and industry research to ensure The Little Nell Spa, guest experience, and retail product remain innovative and luxurious. Supervises 84 employees including 1 Housekeeping Manager, 2 Housekeeping Coordinators, 7 Housekeeping Supervisors, 20 Room Attendants, 7 Turndown Attendants, 10 Laundry Attendants, 9 Public Area Attendants, 2 Uniform Attendants, 2 Retail Associates, 2 Minibar Attendants, 2 Spa Attendants, and 20 Spa Therapists. Domestic and international travel is required for the position. Annual travel to Luxury Hotel conferences and employee related events. Travel twice per year for 2-7 days. The budgeted salary for this position is $131,602. Actual pay will be dependent on budget and experience Apply on company website at https://aspen.com/careers/

Requirements

Requires a Bachelor’s degree in Accounting, Finance, Hospitality Management, or a related field.
Requires 5 years experience.
Must have some experience in each of the following skills: Profit Sword financial program; Financial Acumen – build annual multi departmental budget; Experience with Hotel Effectiveness labor management program; Negotiating contacts for goods, service delivery, and employment; Large scale Inventory Management experience; Experience working at a Forbes Five Star resort or restaurant; and Experience with applicant tracking system Smart Recruiters.

Responsibilities

Oversee the Housekeeping, Spa, and Retail Boutique Departments with a focus on staff training, staff performance, procedures, and productivity pertaining to all public areas, guest rooms, fitness area, spa treatment rooms, and boutique store.
Creation of annual operating budgets in areas covered by scope of responsibility.
Hold monthly meetings for entire staff to review and discuss special projects, ideas, operational challenges and staff performance.
Work with all departments to meet needs as they relate to Housekeeping, Spa, and Retail Boutique.
Prepare annual recommendations for capital improvements to include cost analysis and ROI.
Create monthly financial analysis and review with General Manager and Director of Finance to explain budget variances.
Set and maintain weekly guest room and public areas deep cleaning schedules.
Apply specific focus to guest requests and preferences and ensure all guest needs are exceeded.
Resolve guest complaints quickly and to guest satisfaction, hotel, and Forbes Five Star standards.
Assist in emergency and security procedures as directed by management.
Establish cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
Develop and maintain a consistent room inspection program to ensure zero defects in all rooms.
Supervise the administration and inspection of the hotel wide uniform program, recommend replacements and changes as necessary to uniform garments.
Supervise the laundry operation to achieve maximum productivity, maintain quality standards and keep within prescribed costs.
Receive and implement OSHA training on all safety hazards.
Develop training and ongoing auditing of staff performance and services offered.
Monitor and adjust daily with staffing levels and promotions as needed to meet goals.
Hire, train and discipline staff as needed.
Source outside vendors for special projects and training as needed.
Ensure accurate completion of product inventory monthly.
Place product replenishment orders on a regular cadence to ensure sufficient retail and service product is available.
Implement methods to maintain quality assurance, conducive to effective cost controls on labor and supplies.
Actively engage in product and industry research to ensure The Little Nell Spa, guest experience, and retail product remain innovative and luxurious.
Supervises 84 employees including 1 Housekeeping Manager, 2 Housekeeping Coordinators, 7 Housekeeping Supervisors, 20 Room Attendants, 7 Turndown Attendants, 10 Laundry Attendants, 9 Public Area Attendants, 2 Uniform Attendants, 2 Retail Associates, 2 Minibar Attendants, 2 Spa Attendants, and 20 Spa Therapists.
Domestic and international travel is required for the position. Annual travel to Luxury Hotel conferences and employee related events. Travel twice per year for 2-7 days.