Director of Housekeeping

Makeready LLC•San Antonio, TX

9h•Onsite

About The Position

The Director of Housekeeping is a senior leadership position responsible for overseeing all housekeeping operations within a hospitality or residential facility across the United States. This role ensures the highest standards of cleanliness, safety, and guest satisfaction are consistently met through effective management of staff, resources, and processes. The Director will develop and implement strategic plans to optimize operational efficiency, maintain budgetary controls, and uphold compliance with health and safety regulations. They will lead, mentor, and inspire a diverse team to deliver exceptional service while fostering a positive and productive work environment. Ultimately, the Director of Housekeeping plays a critical role in enhancing the overall guest experience and supporting the organization’s reputation and business goals.

Requirements

Minimum of 5 years of progressive experience in housekeeping management within the hospitality industry.
Proven leadership skills with experience managing large teams and multiple locations.
Strong knowledge of cleaning techniques, safety standards, and regulatory compliance.
Excellent communication, organizational, and problem-solving abilities.
Leadership and interpersonal skills daily to motivate and guide a diverse team toward achieving operational excellence.
Strong organizational and analytical skills are essential for managing schedules, budgets, and performance metrics to ensure efficient department functioning.
Communication skills are critical for collaborating with other departments, resolving guest concerns, and delivering clear instructions to staff.
Knowledge of industry standards and safety regulations is applied continuously to maintain compliance and uphold quality.
Proficiency with technology and software tools supports streamlined operations and data-driven decision-making.

Nice To Haves

Experience with budgeting, financial management, and cost control in a housekeeping context.
Familiarity with property management systems and housekeeping software.
Demonstrated success in implementing sustainability and green cleaning initiatives.
Multilingual abilities to effectively communicate with diverse staff and guests.

Responsibilities

Lead and manage the entire housekeeping department, including recruitment, training, scheduling, and performance evaluation of staff.
Develop and enforce housekeeping policies, procedures, and standards to ensure consistent quality and compliance with health and safety regulations.
Oversee inventory management and procurement of cleaning supplies, equipment, and uniforms to maintain operational efficiency and budget adherence.
Collaborate with other department heads to coordinate activities and support overall facility operations and guest services.
Monitor and analyze departmental performance metrics, prepare reports, and implement continuous improvement initiatives to enhance service delivery.