Director of Hotel Systems | PM Hotel Group | Chevy Chase, MD

PM New•Chevy Chase Village, MD

2d•Remote

About The Position

The Director of Systems is a senior leadership role responsible for the strategic oversight, day-to-day administration, and vendor/supplier relationships of all core technology platforms used across the hotel management company's portfolio. This position ensures that critical business systems operate reliably, are continuously optimized, and are properly supported — enabling seamless operations across finance, procurement, reporting, and expense management functions. The Director leads a small, dedicated team and serves as the primary point of contact between the organization and its technology providers.

Requirements

Bachelor's degree in Accounting, Management Information Systems (MIS), Business Administration, or a closely related field required.
5+ years of progressive experience in a systems administration, financial systems, or technology operations role, preferably within the hospitality, hotel management, or multi-unit real estate industry.
Demonstrated experience managing or supporting business intelligence platforms, accounting software, procurement/purchasing systems, and expense management platforms.
Proven track record of managing vendor relationships and technology contracts.
Prior experience supervising or leading a team.
Strong understanding of accounting principles and financial operations, with the ability to bridge the gap between finance and technology.
Proficiency with business intelligence and data visualization tools.
Excellent analytical and problem-solving skills with keen attention to detail.
Strong project management abilities; capable of managing multiple initiatives simultaneously.
Effective communicator with the ability to translate technical concepts for non-technical stakeholders.
High degree of professionalism, integrity, and discretion in handling sensitive financial and operational data.

Nice To Haves

Advanced degree or relevant professional certifications (e.g., CPA, CMA, PMP, or technology certifications) a plus.
Experience with hotel industry platforms (e.g., ProfitSword, Opera, Sage Intacct, Avero, Concur, Birchstreet, or similar) preferred.

Responsibilities

Provide oversight and administrative management of all enterprise-wide systems, including the business intelligence (BI) platform and its multiple reporting interfaces, accounting software, online purchasing and payment platform, and expense reporting platform.
Ensure system availability, data integrity, and performance across all platforms, proactively identifying and resolving issues before they impact operations.
Define and enforce system governance standards, user access controls, and data security protocols in alignment with company policy.
Oversee system implementations, upgrades, and integrations, coordinating across departments to minimize disruption.
Maintain comprehensive documentation of system configurations, workflows, and procedures.
Serve as the primary relationship owner for all technology vendors and software suppliers, managing contracts, service agreements, and renewals.
Evaluate vendor performance against SLAs, escalating issues and negotiating resolutions as needed.
Lead vendor selection processes for new or replacement platforms, including needs assessment, RFP development, and stakeholder presentations.
Identify opportunities to consolidate, renegotiate, or optimize vendor agreements to reduce cost and improve service quality.
Administer and continuously improve the company's BI platform, ensuring dashboards, reports, and interfaces meet the needs of executive, operational, and property-level stakeholders.
Partner with finance, operations, and leadership teams to develop new reporting capabilities and data-driven insights.
Manage user provisioning, training, and support for all BI platform interfaces.
Oversee the administration of the company's accounting software, ensuring proper configuration, chart of accounts alignment, and integration with other platforms.
Administer the online purchasing and payment platform, managing vendor setup, approval workflows, and compliance with procurement policies.
Oversee the expense reporting platform, including policy configuration, reimbursement workflows, and integration with payroll and accounting systems.
Lead, mentor, and develop the internal systems support team, setting priorities, managing workloads, and fostering a culture of service and continuous improvement.
Establish and monitor team performance metrics including helpdesk responsiveness, resolution times, and project delivery.
Identify training and professional development opportunities to keep the team current with evolving technologies.
Partner with senior leadership to develop and execute a systems roadmap aligned with the company's operational and growth objectives.
Act as a trusted advisor to department heads on technology capabilities, limitations, and opportunities for process improvement.
Evaluate emerging technologies and industry trends to inform future investment decisions.