Director of Hospitality

MOUNTAIN CAPITAL PARTNERS • Brian Head, UT

1d • $95,000 - $105,000 • Onsite

About The Position

The Hospitality Director serves as the senior operational leader for Brian Head Lodge, a 100-room full-service hotel, and provides oversight of Mountain View Lodge, the company’s employee housing facility during winter months, and guest hotel during summer months. This individual is a key member of the Brian Head Resort senior leadership team and is responsible for ensuring exceptional guest experiences, smooth day-to-day operations, and strong team performance across all departments under their supervision. We are looking for a genuine people-person — someone who leads with warmth, approachability, and kindness. The ideal candidate builds meaningful relationships with both guests and staff, creates a welcoming culture, and brings out the best in the people around them. This is a hands-on leadership role that requires presence, energy, and a deep passion for hospitality.

Requirements

• Minimum of 5 years of progressive hotel management experience, with at least 2 years in a Director-level or equivalent senior leadership role.
• Demonstrated experience overseeing a property of 75 rooms or more, with direct management of multiple department leaders.
• Verifiable track record of driving guest satisfaction scores, managing budgets, and leading high-performing teams.
• Exceptional interpersonal and communication skills — must be personable, approachable, and kind in all interactions.
• Strong organizational and multitasking abilities in a fast-paced, seasonal environment.
• Proficiency in property management systems (PMS) and standard hospitality software.
• Financial acumen: budgeting, forecasting, P&L analysis, and cost control.
• Conflict resolution and de-escalation skills, with a guest-first mindset.
• Ability to lead with humility and build genuine trust with staff at all levels.
• Food Handler’s Permit and ServSafe certification required or must be obtained within 60 days of hire.
• Ability to stand and walk for extended periods throughout the property.
• Ability to lift up to 30 pounds occasionally.
• Comfortable working in indoor and outdoor environments, including cold weather and mountain conditions.
• Ability to navigate stairs, uneven terrain, and multi-building property layouts.

Nice To Haves

• Experience in resort, mountain, or seasonal hospitality environments is strongly preferred.
• Experience with employee or workforce housing oversight is a plus.
• Candidates must be able to provide references and examples of past operational successes.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred; equivalent experience considered.
• Certifications in hospitality management (e.g., CHA, CHE) are a plus.

Responsibilities

• Provide strategic and operational leadership for all departments within the 100-room Brian Head Lodge, including front desk, housekeeping, maintenance, and food & beverage.
• Oversee and support department managers in achieving departmental goals and guest satisfaction benchmarks.
• Maintain high standards of cleanliness, service quality, and property upkeep throughout the hotel.
• Monitor and manage hotel occupancy, revenue, and budgets in collaboration with the General Manager & Chief Financial Officer.
• Implement and continuously improve standard operating procedures across all hotel departments.
• Respond to escalated guest concerns with professionalism, empathy, and effective resolution.
• Conduct regular walkthroughs and quality assessments to ensure the property reflects brand and company standards.
• Oversee the Property Manager at Mountain View Lodge, ensuring the employee housing facility is well-maintained, safe, and welcoming for resort & hotel staff during the winter season.
• Oversee the operations of Mountain View Lodge during the summer months when it operates as a guest hotel.
• Collaborate with HR and company leadership on occupancy management, facility standards, and resident expectations.
• Support a positive living environment that reflects the company’s commitment to employee well-being.
• Serve as an active and engaged member of the Brian Head Resort senior leadership team, contributing to company-wide strategy, planning, and culture.
• Foster a team environment rooted in respect, communication, and genuine hospitality.
• Lead by example — be visible, approachable, and connected to both staff and guests.
• Participate in hiring, onboarding, training, and performance management of direct reports and hotel staff.
• Collaborate cross-functionally with other department heads to ensure a seamless guest and employee experience.

Benefits

• Medical
• Dental
• Vision
• HSA
• FSA
• 401(k)
• Life Insurance
• Paid Time Off Plan
• Free season passes to all Resorts within the Mountain Capital Partners (MCP) collective.
• Discounts on food, beverage, and retail outlets within the MCP collective.
• Opportunity for additional discounts on merchandise and goods through company contracts.
• Carpool incentives and van share transportation options.
• Access to a community of active, like-minded individuals in a mountain resort setting.
• Networking and travel opportunities within the MCP collective.

What This Job Offers

• Job Type: Full-time
• Career Level: Director