Director of Hospitality

NEXDINE Hospitality•Simsbury, CT

1d•Onsite

About The Position

NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com. The Director of Hospitality will oversee front-of-house operations, catering services, and resident services across Independent Living (IL), Assisted Living (AL), and skilled nursing facilities. This leadership role emphasizes enhancing the resident experience through: Exceptional Service: Foster a culture of high-quality service that prioritizes resident satisfaction. Hospitality Excellence: Develop and implement hospitality standards that create a welcoming environment. Community Engagement: Initiate and promote activities that encourage resident involvement and connection. The ideal candidate will possess strong leadership skills, a passion for service, and a commitment to improving the quality of life for residents.

Requirements

Proven experience in event planning and coordination, with a focus on catering events.
Strong interpersonal and customer service skills, with the ability to engage effectively with clients and guests.
Excellent organizational and multitasking abilities to manage diverse responsibilities.
Knowledge of concierge services and a commitment to delivering exceptional guest experiences.
Facility management experience, including overseeing maintenance and coordinating logistics.
Proficient in Microsoft Office and event planning software
Bachelor's degree in Hospitality Management, Event Planning, or a related field preferred.
Minimum of 3 years of relevant experience in catering, event planning, concierge services, or facility coordination.

Responsibilities

Collaborate with clients to understand their event requirements, preferences, and expectations.
Plan, organize, and execute catering events, ensuring a seamless and memorable experience for clients and guests.
Coordinate with vendors, including catering services, decorators, and entertainment providers, to ensure all aspects of the event are well-managed.
Create detailed event timelines and manage event logistics to ensure timely execution.
Address and resolve any issues or challenges that may arise during events.
Provide exceptional concierge services to guests, including answering inquiries, making reservations, and offering personalized assistance.
Maintain a professional and welcoming atmosphere for guests, ensuring their needs are anticipated and met.
Handle guest complaints or concerns promptly and effectively, striving to exceed expectations.
Keep abreast of local events, and services to provide guests with relevant information.
Coordinate with maintenance staff to address any repairs or improvements needed in a timely manner.
Manage scheduling and logistics for meeting rooms, ensuring availability and proper setup.
Work closely with vendors to ensure the timely delivery of supplies and services.
Develop and maintain relationships with facility-related service providers.