Director of Hospitality and Premium Experiences

KANSAS ATHLETICS•Lawrence, KS

9d•Onsite

About The Position

The Director of Hospitality & Premium Experiences serves as the departmental leader for hospitality operations and development communications. This position oversees all premium hospitality spaces, game-day hospitality operations and staffing while ensuring a best-in-class experience for Kansas Athletics donors and guests.

Requirements

Bachelor's degree from an accredited college or university
Minimum two years full-time work experience in a professional office setting, preferably including hospitality, events, or development communications
Demonstrated proficiency using the Microsoft Office suite (Excel, Word, etc.)
Demonstrated excellent verbal and written communication skills
Demonstrated organizational skills with the ability to multitask
Experience successfully dealing with the public while providing exceptional customer service
Prior experience supervising staff, student workers, or graduate assistants
Self-starter that takes a proactive approach to work
Ability and willingness to travel as needed
Ability and willingness to work occasional evenings, weekends, and holidays, as needed
Knowledge of and commitment to NCAA rules

Nice To Haves

Previous event and/or hospitality work experience in a collegiate athletics environment
Master's degree from an accredited college or university

Responsibilities

Lead all Development hospitality operations and premium experience initiatives
Oversee all premium hospitality spaces and donor hospitality environments, ensuring consistent delivery of exceptional guest experiences
Lead development communications for donor-facing correspondence, event communications, and coordination of messaging across the development team
Supervise and coordinate student workers and graduate assistants (GAs) supporting hospitality and event operations, including scheduling, training, and day-to-day direction
Serve as the primary point of contact for K Club items, coordinating logistics and communication for those functions
Provide events support for Development signature events and donor functions, assisting with planning, logistics, and on-site execution
Partner with the Director of Signature Events & Stewardship to coordinate travel logistics, hotel accommodations, transportation, and hospitality arrangements for donor groups
Supervise and provide leadership to one Development Coordinator, including delegation of duties, training, and performance management
Oversee the hospitality budget, working with the gift administrator to process payments
Recommend and implement strategies to increase donor engagement and operational efficiency
Other work-related duties as assigned by the Athletics Director or their designee