Director of Homeowner Services

Habitat for Humanity of Greater Greensboro•Greensboro, NC

8d•Onsite

About The Position

The outline below is intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. All employees may have other duties assigned at any time.

Requirements

Ability to handle a high amount of stress due to full responsibility and accountability for Habitat Greensboro operations in this position.
Must convey a professional and positive image and attitude regarding Habitat Greensboro and Habitat for Humanity International (HFHI) to internal staff and externally to all stakeholders at all times.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to access and navigate each department at the organization’s facilities.

Responsibilities

Uphold the mission, vision, and values of Habitat Greensboro.
Promote an environment where staff, volunteers, and homeowner safety is a high priority.
Oversight and management of the Homeowner Services department and staff.
Keep informed of innovation, trends and best practices and regularly initiate and implement creative practices and programs to achieve greater operational efficiency and productivity.
Identify the department’s needs (staffing, equipment, contractors, etc.), the resources to meet those needs, and be accountable for planning, monitoring and directing the department’s budget.
Hire, supervise and evaluate and foster professional development of departmental staff.
Assist with homebuyer marketing and recruitment.
Direct homeowner qualification and approval process.
Ensure compliance with Mortgage Procedures and Regulations and Fair Housing and Privacy laws.
Assist with maintaining Habitat Greensboro’s property portfolio management including current home plan with estimated purchase price property listings, and data needed for pipeline to ensure timely house closings.
Direct pre-and post-purchase homeowner preparedness program.
Complete annual review of departmental policies and procedures.
Create opportunities for homebuyers to participate in ongoing sweat equity.
Coordinate with Director of Construction and Land Development to ensure efficient house production.
Manage current grant programs.
Provide foreclosure coordination.
Ensure community outreach events occur annually.
Prepare and present the required reports to the Homeowner Services Committee.
Annual review of departmental policies and procedures.