Director of Homeless Placement Services for the Division of Housing Opportunity

City of New York•New York, NY

2h•$110,067 - $115,000•Onsite

About The Position

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City. As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. The Office of Housing Access and Stability (HAS) ensures fair, efficient, and transparent access to affordable housing by providing subsidies, placement services, and tools that connect New Yorkers to affordable housing. The Division of Housing Opportunity ensures that HPD’s affordable housing is made available through fair, transparent, and accessible programming, administering the housing lottery and homeless placements programs. The Director of Homeless Placement Services will help to ensure that homeless clients are able to access affordable housing opportunities through an equitable, centralized, efficient process, geared to result in successful permanent tenancies.

Requirements

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational research, or a closely related field, and two years of satisfactory full-time professional experience in budget administration, accounting, economic or financial administration, fiscal or economic research; management or methods analysis, operations research, organizational research or program evaluation; personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or a related area.
18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.
OR A baccalaureate degree from an accredited college and four years of professional experience in the areas described above, including the 18 months of executive, managerial, administrative or supervisory experience, as described above.

Nice To Haves

Knowledge of affordable housing programs and homeless services
Exceptional leadership skills and supervisory experience
Experience implementing significant technology, process, and policy changes
Strong communication skills, verbal and written
Experience with data-driven performance management
Strong analytical and organizational skills
High level of technical proficiency in Excel, Access, and other MS Office programs
Masters degree in urban policy, public administration, sociology, or a closely related field

Responsibilities

Establishing and maintaining effective coordination with a variety of government partners such as the Department of Social Services (DSS), Department of Health and Mental Hygiene (DOHMH), the NYC Housing Development Corporation, and more
In coordination with HPDTech, managing the development, testing, training and roll-out of a new technology system that streamlines, automates, and facilitates reporting of the homeless placement process
Leading coordination and information-sharing with various divisions within HPD, housing developers, marketing agents, and other external partners
Establishing performance and workload metrics for the unit and regularly reporting on those measures for both internal and external users
Evaluating the efficiency and effectiveness of various placement and coordination strategies and engaging in policy proposals to improve the process
Monitoring the work of a Deputy Director, Team Leaders, an Intake and Outreach Specialist, Homeless Rental Coordinators, and a Data Team; delegating tasks and setting deadlines for team members, and implementing new procedures and guidelines
Preparing and maintaining various reports and other tracking methods to ensure the consistent coordination of referrals and placements
Listening to team members’ feedback and providing resolution, as needed, and conducting training to staff
Creating a motivational team environment with an open communication culture
Managing special initiatives as directed by the HPD and HAS leadership