Director of Home Health and Hospice

Pemi-Baker Hospice & Home Health • Plymouth, NH

14h • Hybrid

About The Position

The Director of Home Health and Hospice oversees home care and hospice programs, as well as a new Complex Care Support Program. The director supports the building of the agency’s foundation that drives a positive clinical experience for all patients, their families and staff. The director works at a strategic level and sits on the Leadership Team but also must be willing to see patients and cover on-call when needed. Potential candidates must have a passion for leading others and enjoy working with people in rural, underserved communities.

Requirements

• Licensed to practice as a Registered Nurse in New Hampshire
• Bachelor’s degree required
• Previous management experience required
• Must be able to read, write and speak English fluently
• Must be able to supply a valid driver’s license without restrictions
• Must be able to sit for long periods of time viewing small print
• Must be able to comply with PBH&HH safety and dress code policies
• Must be able to meet the lifting requirements of the position
• Must pass a criminal, driving record check as well as Bureau of Elderly and Adult Services
• Must be able to provide eligibility to work in United States paperwork within 3 days of hire
• Must have reliable transportation and be able to supply proof of car insurance in the amount of $100,000/$300,000 coverage
• CPR with AED within 6 months of hire
• Knowledge of Medicare Conditions of Participation
• Clinical understanding of home care and hospice

Nice To Haves

• Previous home care and hospice experience

Responsibilities

• Responsible for day-to-day operations
• Plans, organizes, directs, and controls programs and services; evaluates results and recommends policies, procedures, and actions to achieve program goals
• Attendance at monthly board meetings
• Sets expectations and maintains awareness of budgetary limitations; takes action to ensure that operational costs remain within budget limits
• Sustains and models the organizational culture based on being friendly, helpful and professional
• Supports and listens to team member concerns, consciously promoting a positive work/life balance to reduce turnover in a highly competitive environment
• Ensures organizational compliance with licensing, certifying, legal and governmental regulations necessary to ensure continued status in good standing with local, state and federal regulatory bodies and third-party payers
• Provides oversight of patient care services and personnel
• Performs annual and as-needed evaluations on direct report staff
• Develops and maintains contact with appropriate community agencies and services to promote interagency cooperation and to facilitate-related referrals
• Demonstrates ability to manage multiple tasks while performing the tasks accurately and efficiently
• Establishes and tracks key program indicators & collaborates to meet or exceed national averages; actively leads/guides and coordinates staff efforts towards providing efficient and cost-effective patient care; analyzes operational data with the Leadership Team to ensure resources are optimally utilized; develops program and individual performance goals in alignment with agency’s strategic plan
• Coordinate vacation time off and coverage for direct reports and is responsible for reviewing and approving time records for employees on a bi-weekly basis
• Assists in the planning of the annual operating budget with the Leadership Team
• Maintains and enhances current level of knowledge relative to professional practice, as well as continuing education requirements necessary for licensure and certification
• Serves as a positive role model for staff
• Provides on-going coaching to staff to ensure compliance with accepted standards of practice; proactively takes action to address deficiencies in practice in a timely manner
• Fosters professional, respectful relationships with coaching, supervision, active listening, giving and receiving feedback in a culture of respect for each individual
• Participates in case management meetings (both home care & hospice IDG)
• Controls operations and programs for budget-neutral direct costs to include reviewing of hospice bills and invoices, reviewing DME bills and invoices
• Collaborates with Leadership Team to ensure clear communication and success of agency goals
• Collaborates with the Executive Director, Finance Director and Quality Director during state inspections to provide a smooth and favorable survey
• Assists with the quality management of the home care and hospice programs and is an active member of the QAPI Committee
• Performs visits when needed and completes documentation in a timely manner per agency standard, schedules patient visits and ensures that the plan of care reflects Medicare skilled criteria and medical necessity to assure reimbursement
• Participates on the on-call rotation when needed
• Refers to the Medicare Conditions of Participation for both home care and hospice to ensure agency is compliant with regulations

Benefits

• Medical insurance
• Dental insurance
• Employer-paid vision insurance
• Mileage reimbursement
• Health reimbursement account (HRA)
• Flexible spending account (FSA)
• Sign-On Bonus
• 401(k) with 4% company match
• Flexible schedule
• Life insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager