Director of Home Care Recruitment

Always Compassionate Home Care•Rochester, NY

About The Position

The Director of PCS Recruitment leads regional strategy and performance for recruiting Home Health Aides (HHAs) and Personal Care Aides (PCAs). The role is accountable for hiring results across local recruitment and onboarding offices, community outreach, mobile recruitment, and application processing. The Director translates current and projected caregiver demand into office, channel, and market plans; directs resources toward communities with staffing needs; and develops managers and teams to improve candidate flow, speed, conversion, and the candidate experience. The position partners with Operations, Compliance, Human Resources, and Talent Acquisition leadership to resolve barriers and support a consistent regional recruitment model. The Director leads Recruitment Managers, mobile recruitment leaders, application processing, and assigned regional support functions. They set goals and performance measures, coach managers, oversee recruitment plans and candidate workflows, and report regional results and risks to senior leadership. The role represents Always Compassionate Health across the region and may perform other duties as assigned by Talent Acquisition leadership.

Requirements

Bachelor's degree in Human Resources, Business, Healthcare Administration, or a related field, or an equivalent combination of education and relevant experience.
Significant progressive experience in high-volume recruitment, staffing, or workforce development, including leadership of managers or multi-location teams.
Demonstrated success developing recruitment strategy and delivering measurable hiring results across multiple offices, markets, or recruitment channels.
Experience with high-volume hourly workforces.
Strong people leadership, coaching, and performance-management skills, with the ability to translate regional goals into clear expectations for managers and teams.
Strong analytical judgment and ability to use hiring, applicant, conversion, and staffing data to diagnose issues and adjust plans.
Strong communication, presentation, relationship-building, and cross-functional problem-solving skills.
Ability to manage competing priorities, make timely decisions, follow through on corrective actions, and deliver measurable hiring outcomes.
Proficiency with applicant tracking systems, Microsoft Office, and reporting tools; ability to protect confidential candidate and employee information.
Ability and willingness to travel regularly throughout the assigned region and attend occasional early morning, evening, or weekend recruitment activities.
Ability to perform the essential duties of the position with or without reasonable accommodation.

Nice To Haves

Home care, healthcare staffing, HHA/PCA, caregiver, or direct-care recruitment experience.
Experience leading community partnerships, field recruitment, or mobile recruitment.
Experience with Workday and Indeed.
Experience partnering with Operations and using workforce-demand data to prioritize recruitment.

Responsibilities

Own regional HHA and PCA hiring outcomes and develop weekly, monthly, and quarterly recruitment plans with goals by office, geography, and channel.
Use unstaffed-case data from AlayaCare, projected staffing needs, applicant flow, Workday activity, hiring results, and market intelligence to set priorities and allocate recruiting resources.
Lead Recruitment Managers, mobile recruitment leaders, application processing, and assigned regional support functions; define decision rights, handoffs, service expectations, and performance measures.
Coach managers to develop local recruitment plans, manage team productivity, strengthen community presence, and address performance gaps.
Establish individual coaching, office reviews, and regional performance meetings focused on results, conversion barriers, ownership, and corrective actions.
Ensure offices execute market-specific strategies for walk-in candidates, proactive sourcing, school and workforce partnerships, referrals, community outreach, and local hiring events.
Oversee mobile recruitment planning and deployment based on staffing demand, caregiver availability, geography, and prior event results; hold mobile teams accountable for qualified leads, applications, and hires.
Ensure Recruitment Specialists promptly and consistently manage assigned requisitions and inbound applicant queues within approved qualification, offer, and Workday workflows.
Set standards for candidate contact, screening, follow-up, stage movement, offer activity, and handoffs to onboarding and other responsible teams.
Partner with Operations leaders to align caregiver recruitment with open cases, service-area priorities, candidate preferences, and anticipated growth.
Build and evaluate relationships with HHA/PCA training schools, workforce organizations, community partners, and referral sources.
Partner with Talent Acquisition leadership and Marketing to optimize approved recruitment channels, job advertising, employer messaging, reporting, and resource allocation.
Present regular regional updates to senior leadership covering hiring against goals, market and channel performance, staffing risks, corrective actions, and support needed.
Represent Always Compassionate Health professionally across the region and perform other duties as assigned by Talent Acquisition leadership.