Director of Home Care Recruitment

Always Compassionate Home Care•White Plains, NY

About The Position

The Director of PCS Recruitment leads regional recruitment strategy and performance for Personal Care Services (PCS), including hiring Home Health Aides (HHAs) and Personal Care Aides (PCAs). The role is accountable for hiring outcomes across local recruitment and onboarding offices, community outreach, mobile recruitment, and application processing. The Director translates current and projected caregiver demand into office-, channel-, and market-specific plans, allocates resources to communities with staffing needs, and develops managers and teams to improve candidate flow, speed, conversion, and candidate experience. The position partners with Operations, Compliance, Human Resources, and Talent Acquisition leadership to address barriers and support a consistent regional recruitment model. The position is based in White Plains, New York, and reports to the President of Home Care, Northern Region. It supervises Recruitment Managers, Mobile Recruitment Leads, and assigned regional processing and support staff. Regular travel throughout the assigned region is required, with occasional early morning, evening, or weekend recruitment activities.

Requirements

Bachelor's degree in Human Resources, Business, Healthcare Administration, or a related field, or an equivalent combination of education and relevant experience.
Significant progressive experience in high-volume recruitment, staffing, or workforce development, including leadership of managers or multi-location teams.
Demonstrated success developing recruitment strategy and delivering measurable hiring results across multiple offices, markets, or recruitment channels.
Experience with high-volume hourly workforces.
Experience using an applicant tracking system and recruitment analytics to manage funnel performance and team productivity.
Strong people leadership, coaching, and performance management skills, including the ability to translate regional goals into clear expectations.
Strong analytical judgment and ability to use hiring, applicant, conversion, and staffing data to diagnose issues and adjust plans.
Strong communication, presentation, relationship-building, and cross-functional problem-solving skills.
Ability to manage competing priorities, make timely decisions, follow through on corrective actions, and deliver measurable hiring outcomes.
Proficiency with applicant tracking systems, Microsoft Office, and reporting tools, and ability to protect confidential candidate and employee information.
Ability and willingness to travel regularly throughout the assigned region and attend occasional early morning, evening, or weekend recruitment activities.
Ability to perform the essential duties of the position with or without reasonable accommodation.

Nice To Haves

Home care, healthcare staffing, HHA/PCA, caregiver, or direct-care recruitment experience.
Experience leading community partnerships, field recruitment, or mobile recruitment.
Workday and Indeed experience.
Experience partnering with Operations and using workforce-demand data to prioritize recruitment.

Responsibilities

Own regional HHA and PCA hiring outcomes and develop weekly, monthly, and quarterly recruitment plans with goals by office, geography, and recruitment channel.
Use unstaffed-case data from AlayaCare, projected staffing needs, applicant flow, Workday activity, hiring results, and market intelligence to set priorities and allocate recruiting resources.
Lead Recruitment Managers, mobile recruitment leaders, application processing, and assigned regional support functions; define decision rights, handoffs, service expectations, and performance measures.
Coach managers to create local recruitment plans, manage productivity, strengthen community presence, and promptly address performance gaps.
Establish individual coaching, office reviews, and regional performance meetings focused on results, conversion barriers, ownership, and corrective actions.
Ensure offices execute market-specific strategies for walk-in candidates, proactive sourcing, school and workforce partnerships, referrals, community outreach, and local hiring events.
Oversee mobile recruitment planning and deployment based on staffing demand, caregiver availability, geography, and prior event results; hold mobile teams accountable for qualified leads, applications, and hires.
Ensure Recruitment Specialists manage requisitions and inbound applicant queues promptly and consistently, following approved qualification, offer, and Workday workflows.
Set standards for candidate contact, screening, follow-up, stage movement, offer activity, and handoffs to onboarding and other responsible teams.
Partner with Operations leaders to align caregiver recruitment with open cases, service-area priorities, candidate preferences, and anticipated growth.
Build and evaluate relationships with HHA/PCA training schools, workforce organizations, community partners, and referral sources.
Partner with Talent Acquisition leadership and Marketing to optimize approved recruitment channels, job advertising, employer messaging, reporting, and resource allocation.
Present regular regional updates to senior leadership on hiring against goals, market and channel performance, staffing risks, corrective actions, and support needed.
Represent Always Compassionate Health professionally across the region and perform other duties as assigned by Talent Acquisition leadership.