Director of Home Care Operations

Erickson Senior Living • Baltimore, MD

3d • Onsite

About The Position

The Director of Home Care Operations plays a pivotal leadership role in driving the success of the Home Care business across the organization. This role partners with clinical and operational leaders to deliver outstanding quality, exceptional patient experiences, and strong financial performance. The Director provides strategic oversight of agency operations, analyzes operational and financial outcomes, and ensures compliance with all state, local, and federal regulations, as well as Erickson Senior Living standards. Working closely with the Clinical Operations team, this role helps shape clinical excellence, optimize performance, and advance innovative, high-quality care.

Requirements

• Minimum 5 year’s directly applicable experience required.
• Management experience required.
• Experience with electronic medical record is required.
• Basic computer skills required including experience with Microsoft Office, Internet, web applications, Power Point and Excel.
• Specific state regulations and requirements may be applicable and take precedence.

Nice To Haves

• Experience in managing multiple agencies preferred.

Responsibilities

• Serve as a resource, role model, and mentor to community Home Care Business lines.
• Assess adequate utilization of resources within the agencies.
• Evaluate interactions and make recommendations and/or collaborates with agency and corporate partners, as needed, on the best course of action for operational efficiencies.
• Partner with the Dir, Clinical Operations in developing, maintaining, and updating policies and procedures in compliance with Conditions of Participation to support branding within Home Care, Medicare certification, and CHAP accreditation (as appropriate).
• Support the integration of programs and services across the continuum of care within an appropriate region.
• Collaborate and provide guidance to Continuing Care Business lines and Rehab Services to support an integrated approach to care.
• Participate in the development, implementation, and ongoing evaluation of key performance metrics throughout the enterprise.
• Conduct routine onsite support visits, providing written reports & analysis of current operational practices and services to include recommendations and/or plans for improvement.
• Participate in the development and implementation of specific strategies that will ensure high-quality care and effective utilization of resources, growth, and financial viability.

Benefits

• Medical, dental and vision packages
• Annual reimbursement for qualified wellness expenses
• Personal health coaching
• Telemedicine options
• PTO Plans
• Company paid volunteer hours for eligible team members
• 401k with a company 3% match
• Onsite medical centers
• Free access to on-site Team member Health and Well-Being Centers
• Well-Being programs, tools and resources for you and your immediate family members
• Education assistance
• Certification reimbursement
• Access to over 6,000 courses through online learning library
• Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed