Director of Health & Wellness

Experience Senior Living•Palm Coast, FL

About The Position

The Director of Health and Wellness leads the community’s wellness department and coordinates resident care in accordance with the Nurse Practice Act, state regulations, and community and corporate policies. The role oversees assessments, individualized service plans, medication administration, documentation, care coordination, team member training and supervision, and the department’s use of resources. The director collaborates with residents and families, the Executive Director, sales staff, healthcare providers, and outside services to support residents’ health, safety, and continuity of care.

Requirements

Be a registered nurse, licensed practical nurse, or licensed vocational nurse from an accredited nursing program and hold a license required by state regulations.
Have a valid driver’s license.
Be CPR certified and have knowledge of basic first aid.
Have experience in direct patient care and assessing or observing clinical conditions.
Have experience recruiting, training, and managing people in healthcare.
Have a minimum of 3–5 years’ experience at department-head level in Assisted Living or a related industry.
Complete all state-required training to maintain licensure or certification.
Be able to work flexible hours and varied schedules, including weekends, evenings, and holidays.
Be able to drive for work, using a company-provided or personal vehicle.
Be proficient with Microsoft Office and other technologies.
Demonstrate problem-solving judgment and a realistic understanding of issues, including when handling emotional topics.
Be able to define realistic, specific goals and objectives and identify the tasks and deliverables needed to achieve them.
Communicate clearly and accurately in speech, including under stressful conditions, and provide an appropriate level of detail.
Be able to write reports and business correspondence.
Build and maintain productive, work-focused relationships with team members, residents, families, corporate and regional resources, and the community.
Build morale and group commitment to goals and objectives.
Serve as a role model by being punctual and maintaining a neat, clean appearance.

Responsibilities

Participate in pre-admission screening of prospective residents and ensure required admission documentation is completed.
Update resident assessments as required by community policy and applicable regulations.
Monitor implementation of policies and procedures, including regulatory and safety requirements.
Manage Wellness department resources within the approved budget and staffing levels.
Ensure team members follow safety procedures for fire protection, infection control, bloodborne pathogens, hazardous waste, and quality assurance.
Oversee accurate and timely documentation for monthly billing of resident services, ancillary charges, and care changes.
Review health- or injury-related incident reports, follow up, and develop or monitor corrective action plans.
Report emergencies, reportable incidents, team member issues, and changes in residents’ behavior or health status to the Executive Director.
Supervise Wellness team members, including training, counseling and corrective action, motivation, and performance appraisals.
Participate in regulatory inspections and surveys; identify trends and support corrective action plans and resolutions.
Oversee and assist with recruiting and selecting care team members.
Participate in the community Quality Management Program committee.
Conduct care plan conferences with residents and responsible family members.
Partner with the sales team to discuss community wellness services with prospective residents and represent the community’s care philosophy professionally.
Address resident, family, and team member concerns and complaints professionally and compassionately.
Order Wellness supplies and durable medical equipment as needed and ensure proper billing.
Coordinate or oversee in-house ancillary medical services and ensure they are completed.
Facilitate continuity of care for residents receiving home health, hospice, or other third-party healthcare services.
Coordinate resident care with outside practitioners, consultants, physicians, and providers.
Provide and oversee ongoing caregiver education, including classroom in-services and situation-specific training; ensure required learning-management-system training is completed.
Evaluate residents admitted to alternate care environments, maintain contact with their families, and support their potential return to the community.
Assess resident health; oversee medication administration and residents’ functional and psychosocial status; initiate individualized service plans; manage care, evaluate its effectiveness, and support residents remaining in their environment, within the scope of applicable law.
Evaluate residents, document changes in condition, and notify the Executive Director, physician, and legally responsible party or family as appropriate.
Communicate with providers about resident status and changes in condition.
Help maintain a safe working environment by evaluating resident transfer and mobility needs and involving therapy services when indicated.
Perform rotating on-call duties with other Wellness department managers.
Serve as manager of the day when directed by the Executive Director.
Perform other duties assigned by the Executive Director.