Director of Health & Wellness

Experience Senior Living•Palm Coast, FL

23h

About The Position

Experience Senior Living is seeking a Director of Health and Wellness to oversee resident health and wellness services and lead the Wellness team. The role ensures resident assessments, service plans, care documentation, medication administration, and care coordination are conducted in accordance with community policies, the Nurse Practice Act, and applicable state regulations. The Director manages departmental resources and budget, supports regulatory compliance and quality improvement, and partners with residents, families, team members, community leadership, and outside healthcare providers. The Director supervises and develops Wellness team members, participates in recruitment and performance management, oversees training, handles concerns and complaints, coordinates ancillary and third-party care services, and participates in on-call rotation. The position also supports prospective residents and sales efforts, evaluates residents receiving care in alternate settings, and works to maximize residents’ ability to remain in their community environment. Driving responsibilities may involve a company-provided or personal vehicle. Employment is contingent upon successful background screening in accordance with Florida law and company policy.

Requirements

Be a registered nurse, licensed practical nurse, or licensed vocational nurse from an accredited nursing program, licensed as required by state regulations.
Hold a valid driver’s license.
Be CPR certified and have knowledge of basic first aid.
Have experience in direct patient care and assessment or observation of clinical conditions.
Have experience recruiting, training, and managing people in the healthcare field.
Have a minimum of 3–5 years’ experience at a department-head level in Assisted Living or a related industry.
Complete all state-required training to maintain licensure or certification.
Be able to work flexible hours and varied schedules, including weekends, evenings, and holidays.
Be able to drive for work, using a company-provided or personal vehicle as applicable.
Have computer proficiency in Microsoft Office and other technologies.
Be able to solve problems using sound judgment and reason, including when addressing emotional topics.
Be able to define realistic goals and objectives and identify the tasks and deliverables needed to achieve them.
Communicate clearly and accurately in spoken form, including under stressful or demanding conditions.
Be able to write reports and business correspondence.
Build and maintain productive, work-focused relationships with team members, residents, families, corporate and regional resources, and the community.
Help build team morale and commitment to goals and objectives.
Serve as a role model by being punctual and maintaining a neat, clean appearance.

Responsibilities

Participate in pre-admission screening of prospective residents and ensure required admission documentation is completed.
Complete and update resident assessments and service plans as required by community policy and applicable nursing regulations.
Monitor implementation of policies and procedures for adherence to corporate and regulatory guidelines.
Manage efficient use of Wellness department resources within the approved budget and staffing levels.
Ensure team members follow safety procedures, including fire protection, infection control, bloodborne pathogen, hazardous waste, and quality assurance procedures.
Oversee timely and accurate documentation for monthly resident-service billings, ancillary charges, and changes in care.
Review health- and injury-related incident reports and develop or monitor plans of correction.
Report emergencies, reportable incidents, team member issues, and changes in resident behavior or health to the Executive Director.
Supervise Wellness team members, including training, counseling and corrective action, motivation, and performance appraisals.
Participate in regulatory inspections and surveys, identify trends, and assist with corrective action plans and resolutions.
Oversee and assist with recruitment and selection of care team members.
Participate in the community Quality Management Program committee.
Conduct care plan conferences with residents and responsible family members.
Partner with the sales team and discuss community wellness services with prospective residents.
Present the community’s care philosophy and services professionally to current and prospective residents.
Address resident, family, and team member concerns and complaints in a caring and professional manner.
Order Wellness department supplies and durable medical equipment and ensure proper billing.
Coordinate or oversee in-house ancillary medical services, including provider visits, laboratory services, imaging, and ambulance services.
Facilitate continuity of care for residents receiving home health, hospice, or other third-party healthcare services.
Coordinate resident care with outside healthcare practitioners, consultants, physicians, and other providers.
Provide and oversee ongoing caregiver education, in-service training, situation-specific training, and completion of required learning-management-system training.
Evaluate residents admitted to alternate care settings and maintain contact with their families with the intent of supporting return to the community.
Assess resident health and functional and psychosocial status; oversee medication administration; initiate individualized service plans; manage and evaluate care; and support residents remaining in their environment, as permitted by the Nurse Practice Act.
Evaluate residents, document changes in condition, notify the Executive Director, physician, and legally responsible party or family, and communicate with providers about resident status.
Promote workplace safety by evaluating resident transfer and mobility needs and involving therapy services when indicated.
Perform on-call duties on a rotating basis with other Wellness department managers.
Serve as manager of the day as directed by the Executive Director.
Perform other duties as assigned by the Executive Director.