Sr. Director of Health Plan Strategic Partnerships - Remote

UnitedHealth Group•Eden Prairie, MN

11h•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Director of Health Plan Strategic Partnerships partners with our Health Plans clients on strategic initiatives to ensure future success. The Senior Director leads a team of Strategic Account executive, who partners with our health plan executive team to analyze how current pharmacy trends interest with our clients’ organizational goals and strategic growth initiatives. The Senior Director will have the accountability for building, maintaining, and expanding relationships with client leadership and key client stakeholders relative to all of a client’s lines of business. This role will own the overall strategy for maintaining client satisfaction, establishing client expectations (in accordance with client contracts, agreed upon enhancements), communicating these expectations with functional Optum teams, developing client delivery plans, and ensuring consistent Optum execution that meets or exceeds client expectations. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

5+ years of experience in strategic client relationship management within a PBM, or Health Plan with direct oversight of a PBM
5+ years of experience working with senior level c - suite executives and demonstrating progressively increasing responsibility
2+ years of experience leading a team to deliver results
2+ years of experience with PBM Medicaid Medicare client contract management
Profit & loss PBM client contract management experience
Experience messaging, positioning, and presenting information for maximum customer impact and influence (e.g. leading and coordinating Executive Review Committees, bi-annual summits, executive dashboards, Large Case Reviews, etc.)
Experience initiating project plans and successfully manage projects to full execution
Experience leading the RFP (Request for Proposals) process, finalist presentations and negotiating client contracts (specifically, Renewals and Market Checks)
Experience working with complex health care solutions (e.g., outsourced health care solutions)
Employee Engagement Experience, specifically, building high-performing teams, team engagement, and employee retention as documented by improved employee satisfaction scores
Proven team development/training/mentor experience including operationalizing development plans and ongoing training to support the team, client, market, and business needs
Ability to travel up to 25%25

Nice To Haves

3+ years of experience managing PBM health plan client contracts
Project management experience
Experience leading client management teams while managing client performance guarantees
Experience with PBM Medicare Part D and Medicaid
Experience with RXClaim
Experience with PBM rebates and values

Responsibilities

Partners with Client Executives and key business stakeholders to develop and execute a strategic client plan that addresses client’s business needs (current and emerging), supports growth, provides measurable value, and increases client engagement / loyalty
Establishes, cultivates, and manages, the customer relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor / partner to the client
Refines client strategy through continual discussions with client stakeholders, detailed understanding of client context, anticipation of client needs, and holds design sessions with relevant Optum leaders to define solutions and execution plans
Acts as “ambassador” for Optum at client, advancing Optum’s interests with client stakeholders. Represents and articulates value of Optum solutions to various levels within the client, including executives, decision makers and key influencers
Supports clients in winning and implementing new business across all applicable lines of business (Commercial, Medicare D, and Medicaid as necessary)
Ensures contract compliance, including negotiation and reporting of performance guarantees. Negotiates contractual agreements, statements of work, serving as liaison with contracting / legal / finance
Constantly assesses the value our solutions are delivering and leads team members to develop approaches that increase the value we provide and / or increases the impact Optum has on the client’s business
Engages cross functional client teams on the delivery of services, escalating issues where necessary and driving resolution. Holds functional teams accountable to deliver against client requirements and expectations
Owns successful client renewal process, identifying expansion / enhancement opportunities, gauging client receptivity, facilitating contracting processes
Key liaison between client and Optum business leaders
Maintains accurate and current client plan in CRM System (SalesForce.com), including client planning, opportunity management, contact management, current solution footprint, etc.
Ensures Client Satisfaction and client willingness to serve as a reference