Director of Health & Homes

Blue Mountain Action Council•Walla Walla, WA

2d•$92,000 - $95,000•Onsite

About The Position

The Director of Health & Homes provides program-level leadership and operational oversight for BMAC’s housing stability, homeless services, and health-related social needs programs. Reporting to the Senior Director of Community Services, the Director implements division and agency priorities; establishes high-quality, culturally responsive, client-centered services; manages assigned grants, contracts, budgets, staff, data, and compliance responsibilities; and coordinates services with internal teams and community partners. The role is a program director within BMAC’s management structure and escalates significant strategic, fiscal, compliance, and risk matters to the Senior Director. The Director develops and executes short- and long-range plans for Health & Homes programs in alignment with BMAC’s strategic priorities and in coordination with the Senior Director. The position oversees program implementation, staff performance, service quality, data integrity, reporting, monitoring readiness, and day-to-day fiscal stewardship. It identifies emerging needs and potential funding or partnership opportunities and brings recommendations to the Senior Director. The Director also maintains working relationships with housing, healthcare, government, and community partners to improve participant access, referrals, and outcomes. The position is full-time and exempt, with a schedule of up to 36 hours per week based on contract funding. BMAC’s standard full-time schedule is typically Monday through Thursday, 8:00 a.m. to 5:30 p.m. Work is generally performed in an office, with frequent local and regional travel and occasional domestic travel. Scheduling flexibility is required for occasional evenings, weekends, and unanticipated needs. The role is mainly sedentary, involving movement throughout the building, occasional lifting up to 20 pounds, and frequent near-vision use for reading and computer tasks.

Requirements

Bachelor’s degree in Public Health, Social Work, Public Administration, Human Services, Organizational Leadership, or a related field; relevant experience and/or education may substitute for education or work history.
Five years of progressively responsible experience in program management, housing stability, community health, case management, homeless services (including shelter services), or related social services.
At least three years of supervisory or managerial experience.
Experience administering grants or contracts with responsibility for compliance, budgets, data quality, reporting, and program outcomes.
Experience providing or overseeing client-centered case management services for people experiencing housing instability or other complex barriers.
Strong commitment to BMAC’s mission and values of hope, integrity, compassion, collaboration, and community.
Ability to deliver culturally competent coaching and programs and work effectively with diverse populations, including LGBTQ people, people of color, and individuals of all ages and ability levels.
Understanding of rural healthcare delivery, housing instability, poverty, and health-related social needs.
Leadership skills, including the ability to motivate a team, build partnerships, and drive collaborative efforts.
Excellent interpersonal skills and ability to interact positively with clients, community partners, and team members from diverse backgrounds.
Sound judgment, independent and creative thinking, and collaborative problem-solving skills.
Thorough knowledge of federal, state, and local policies, procedures, and regulations applicable to contracts and program areas.
Strong time management and leadership skills.
Ability to develop and implement short- and long-range plans with BMAC and external partners.
Experience monitoring program budgets, goals, and outcomes effectively.
Strong written, reading, listening, and spoken communication skills, including explaining grant guidelines to staff and translating program requirements into day-to-day practices.
Experience hiring, training, developing, and retaining staff.
Ability to work with staff to establish, observe, and train on appropriate workplace boundaries.
Ability to meet a flexible work schedule.
Ability to adhere to HIPAA rules and regulations and actively participate in safeguards for client and BMAC information confidentiality.
Proficiency with Microsoft Office products, including Outlook, SharePoint, Word, and Excel.
Ability to compile, accurately input, and organize data, information, and files.
Ability to learn and use CAP60 and HMIS software systems.
Ability to manage changing priorities and schedules while maintaining quality, completing tasks, and upholding commitments.
Ability to establish and maintain effective working relationships with supervisors, subordinates, staff, grantors, outside organizations, and the community.
Ability to maintain confidentiality and establish appropriate client boundaries with tact and respect.
Ability to work in a fast-paced office environment with frequent interruptions and occasional crisis situations.
Valid state driver’s license and satisfactory driving record.
Must provide a licensed and registered vehicle for travel and maintain current auto insurance.

Nice To Haves

Master’s degree.
Experience with federal or state grants.
Experience with HMIS or comparable case management systems.
Experience in rural human services.
Experience in homeless services.
Experience with community partnerships.
Experience with grant development.
Bilingual English/Spanish.

Responsibilities

Develop and execute Health & Homes program plans, goals, and performance measures aligned with BMAC’s mission and goals.
Provide leadership to the Health & Homes team and foster collaboration, innovation, and continuous improvement.
Identify emerging program needs, operational risks, and improvement opportunities, and recommend solutions to the Senior Director.
Manage the design, implementation, and evaluation of assigned housing stability, homeless services, case management, healthcare access, and health-related social needs programs.
Implement client-centered program policies and procedures for case management, outreach, data quality, and temporary financial assistance in accordance with program and funder requirements.
Ensure programs are culturally responsive and address the needs of rural communities and priority populations.
Monitor contractual and organizational performance goals and lead preparation for monitoring visits, audits, program reviews, and corrective actions.
Resolve day-to-day operational, staffing, client, and compliance issues and escalate concerns appropriately to the Senior Director.
Supervise management and oversight of the Inclement Weather Shelter.
Maintain partnerships with healthcare providers, housing authorities, community organizations, and government agencies.
Represent assigned programs at community meetings and coalitions, coordinating division-wide or agency-level positions with the Senior Director.
Strengthen referral pathways and service coordination with BMAC departments and external partners.
Provide accurate program information and subject-matter expertise for outreach and communications developed with appropriate BMAC staff.
Develop proposed budgets and manage expenditures for assigned programs in collaboration with the Senior Director and Fiscal team.
Oversee team purchase orders to ensure accurate grant expenditures and expense reporting.
Monitor spending, revenue, cost allocation, and grant restrictions; address variances and recommend corrective action.
Contribute program expertise, data, and narratives to grant proposals, renewals, reports, and funding strategies led or approved by the Senior Director.
Recruit, onboard, supervise, coach, and retain assigned staff in coordination with Human Resources and the Senior Director.
Set clear expectations and foster a supportive, accountable, strength-based, and innovative culture focused on participant care.
Ensure staff complete required BMAC, grant, safety, confidentiality, and program training.
Provide regular feedback, complete performance evaluations, support professional development, and address performance concerns in coordination with Human Resources and the Senior Director.
Establish and maintain data collection, analysis, and reporting systems to track outcomes, measure impact, and ensure compliance with grant and contractual obligations.
Prepare and present reports on program effectiveness, achievements, and challenges to stakeholders and funders.
Collaborate with the Senior Director to align program goals, operations, and resources with agency strategy; participate in management activities and cross-department initiatives as assigned.
Promote a positive organizational culture, staff engagement, and coordination among BMAC programs.
Provide agency-wide leadership and insights to improve connectivity between BMAC programs and partners.
Serve as an ambassador for assigned programs and represent BMAC externally within delegated authority.
Present program information to leadership, the BMAC board, staff, funders, or community stakeholders when requested.
Perform other related duties as assigned.