Director of Health Center Operations - Pea Ridge Business Center

Valley Health Systems•Huntington, WV

3d•Onsite

About The Position

The Director of Health Center Operations provides strategic and operational leadership for the organization’s health centers. Reporting to the Chief Operating Officer this position is responsible for leading Regional Health Administrators and ensuring consistent operational excellence, patient access, financial stewardship, workforce engagement, and quality performance across all locations. The Director develops operational leaders, standardizes processes, monitors key performance indicators, and partners with clinical, administrative, and support service leaders to improve patient care and organizational performance.

Requirements

Strategic and operational leadership experience.
Experience leading Regional Health Administrators.
Ability to ensure operational excellence, patient access, financial stewardship, workforce engagement, and quality performance.
Experience developing operational leaders and standardizing processes.
Proficiency in monitoring key performance indicators.
Partnership with clinical, administrative, and support service leaders.
Experience with operational budgets and financial management.
Understanding of productivity and staffing utilization.
Ability to evaluate resource allocation and identify cost-saving opportunities.
Experience fostering a culture of teamwork, accountability, and communication.
Strong relationship-building skills with providers, staff, and leadership.
Effective communication and coordination skills within a care team.
Experience executing strategic plans and implementing system-wide initiatives.
Experience developing and implementing performance improvement strategies.
Focus on patient-centered care and patient satisfaction.
Experience improving provider operational experience.
Knowledge of HIPAA, privacy standards, and organizational policies.
Understanding of regulatory, legal, and quality standards.

Responsibilities

Provide strategic oversight of all health center operations.
Establish operational expectations and ensure consistent execution across all health center locations.
Lead and develop Regional Health Center Administrators.
Monitor organizational Key Performance Indicators (KPIs).
Serve as the liaison between executive leadership and regional operations.
Collaborate with Finance to develop and manage operational budgets.
Monitor productivity and staffing utilization.
Evaluate resource allocation and identify opportunities for cost reduction and efficiency.
Support achievement of organizational financial goals.
Foster an organizational culture that prioritizes teamwork, accountability, and effective communication.
Build positive relationships with providers, staff, and leadership to resolve issues in a timely and constructive manner.
Communicate and coordinate effectively with all members of the care team to support Valley Health’s mission and values.
Execute the operational components of the organization’s strategic plan.
Lead implementation of system-wide operational initiatives.
Develop and implement performance improvement strategies as needed, including reassessing access, provider scheduling, staffing models, and workflow processes.
Promote exceptional patient-centered care across all locations.
Improve provider operational experience through removal of administrative barriers.
Support initiatives that improve patient access and satisfaction.
Address systemic operational issues impacting patients and staff.
Maintain compliance with HIPAA, privacy standards, and all organizational policies and procedures.
Ensure operational activities adhere to all applicable regulatory, legal, and quality standards.
Perform other duties as assigned by the EVP/COO, consistent with the individual’s expertise and experience.