Director of Guest Services
Hilton Grand Vacations•Sedona, AZ
•Onsite
About The Position
Hilton Grand Vacations at Sedona Summit is seeking a Director of Guest Services (Front Office). Rooted in Hilton Grand Vacation’s tradition of exceptional hospitality, we provide a welcoming, family‑oriented environment where lasting memories are made for every guest. Our team is dedicated to perfection in service and to building a culture where team members, owners, and guests feel respected, appreciated, and at home. Every interaction reflects our commitment to care, inclusivity, and genuine connection.
Requirements
- High School Diploma
- Minimum 5 years of leadership experience
- Minimum of seven years of direct front desk or front office operations experience in a hospitality environment.
- 4 years proven experience in a supervisory role within the department.
- Prior cash handling and computer experience required.
- Valid driver's license
Nice To Haves
- Previous experience in a large property preferred
Responsibilities
- Oversee the day-to-day operations of the Guest Services department, ensuring the highest level of service and guest satisfaction.
- Develop and implement strategies to improve the guest experience and go above and beyond.
- Lead and inspire a team of dedicated professionals, fostering a collaborative and inclusive work environment.
- Build and maintain strong relationships with important individuals to ensure smooth coordination of guest services.
- Continuously assess and enhance operational efficiencies to enhance guest satisfaction and departmental performance.
- Develop and manage departmental budgets, ensuring financial targets are met.
- Stay informed about current industry trends and successful strategies to foster innovation and maintain a competitive edge.
- Monitors payroll hours and reports.
- Attends management meetings and conducts departmental meetings.
- Represent resort on the Front Office Cluster meetings as well as the global calls set by HGV.
- Assists with owner and guest activities and recreation as required by management.
- May be required to do other duties and special projects as assigned by the Asst. General Manager and/ or Resort General manager.
Benefits
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates
- Generous Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
