Director Guest Services
Hilton Grand Vacations•Waikoloa, HI
•Onsite
About The Position
The Director of Guest Services is a key member of the Resort Leadership Team, overseeing all Front Office operations —including Front Desk, Reservations, Night Audit, PBX (Telephone Operations), Bell Services, and Shuttle Operations —to deliver exceptional owner and guest experiences. This role is ideal for a hands ‑on, people ‑focused leader who thrives in a fast ‑paced hospitality environment while driving service excellence, team engagement, and operational performance at our Waikoloa resort.
Responsibilities
- Overseeing all Front Office operations —including Front Desk, Reservations, Night Audit, PBX (Telephone Operations), Bell Services, and Shuttle Operations
- Deliver exceptional owner and guest experiences
- Driving service excellence
- Driving team engagement
- Driving operational performance
Benefits
- Salary Range: $85,000 ~ $108,000 annually
- This position is eligible for a corporate bonus
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
- Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth …and more!
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
