Guest Services Director
About The Position
At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve. The Guest Services Director ensures that our patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.
Nice To Haves
- Bachelor's degree or higher is preferred.
- Two (2) years full-time experience in customer service/hospitality is preferred.
Responsibilities
- Responsible for the patient/resident satisfaction scores and response rates that result from the customer satisfaction survey within the nursing center
- Collect data and report it to the Quality Improvement Committee on patient/resident satisfaction and customer service activity within the nursing center.
- Resolve patient/residents' concerns working with nursing center staff.
- Train all new and existing staff in the Genesis approach to customer service and the benefits and value of involvement in Guest Services.
- Manage the patient/customer discharge follow-up process.
- Ensure successful transition of new patients/residents into nursing center within 48 hours of admission.
- Confirm that all required patient/customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date.
- Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.
Benefits
- Variable compensation plans
- Tuition, Travel, and Wireless Service Discounts
- Employee Assistance Program to support mental health
- Employee Foundation to financially assist through unforeseen hardships
- Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
- Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
- On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned
- We also offer several voluntary insurances such as:
- Pet Insurance
- Term and Whole Life Insurance
- Short-term Disability
- Hospital Indemnity
- Personal Accident
- Critical Illness
- Cancer Coverage
- Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
