Director of Growth Operations

Charlie Health•New York, NY

11d•$230,000 - $300,000•Hybrid

About The Position

We are seeking a Director of Growth Operations to oversee the day-to-day activities of our non-clinical and non-go-to-market teams at Charlie Health. This role will significantly impact both the supply and demand sides of our business and encompass a diverse array of responsibilities including capacity planning, gross margin optimization, utilization management, and enhancing overall operational efficiency. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission, thrive in a fast-paced environment, and have a passion for driving operational excellence, apply today.

Requirements

4+ years of operating experience (e.g. chief of staff, business operations, or similar cross-functional role) with a proven track record of successfully managing diverse responsibilities and driving results across various business areas at a high-growth company
6 - 12 years of total experience
Background in banking or consulting
Demonstrated career progression within an organization, showcasing a strong track record of internal promotions and increased responsibilities
Strategic thinker with strong analytical skills and the ability to execute tactically
Highly proficient in Excel
Proficient in data visualization and analytics tools such as Tableau, Power BI, or similar platforms
Excellent written and verbal communication skills
Process-driven mindset, constantly seeking ways to improve efficiency and effectiveness
Ability to multi-task in a fast-paced environment with a sense of urgency
Self-starter with a strong work ethic and proactive problem-solving approach
Located within a 45-minute commute of New York City and able to work 4 days a week out of our New York City office
Work authorized in the United States and native or bilingual English proficiency

Responsibilities

Oversee and optimize the daily operations of operations and technical teams by developing and implementing scalable processes, systems, and strategies that enhance efficiency, productivity, and overall business performance
Own capacity planning models to forecast staffing needs and productivity targets
Analyze operational data and develop our supply chain to ensure optimal resource allocation and utilization
Drive headcount efficiency improvements to drive key financial metrics
Design and implement advanced workforce management systems to enhance employee productivity and satisfaction, including staffing models, utilization tracking, and performance analytics
Lead cross-functional initiatives to streamline workflows and enhance organizational effectiveness
Collaborate with business stakeholders to align operations with strategic objectives
Leverage data visualization tools to provide executive-level reporting and data-driven insights