Director of Growth, Access & Engagement

Institute on Aging • San Francisco, CA

12d

About The Position

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission. The Director of Growth, Access & Engagement is a strategic leadership role responsible for supporting IOA’s statewide expansion through business development, community engagement, and partnerships. This role ensures that IOA is positioned as California’s trusted leader in aging services while delivering seamless, responsive, and exceptional experience for all clients entering care. This position reports to the Vice President of Outreach and Brand Strategy and serves as a key thought partner and collaborator in advancing IOA’s statewide expansion and growth strategy. Working in close alignment with the VP, the Director of Growth, Access & Engagement helps shape and execute initiatives that drive market presence, strengthen partnerships, and expand access to IOA’s full continuum of services. The Director of Growth, Access & Engagement supports the development of scalable referral pipelines, oversees outreach and enrollment strategy, and fosters strong relationships with healthcare partners, managed care organizations, and community-based providers. This position plays a critical role in aligning growth initiatives with operational excellence to ensure timely, equitable access to IOA’s full continuum of services.

Requirements

• Strategic leadership role responsible for supporting IOA’s statewide expansion through business development, community engagement, and partnerships.
• Ensures that IOA is positioned as California’s trusted leader in aging services while delivering seamless, responsive, and exceptional experience for all clients entering care.
• Reports to the Vice President of Outreach and Brand Strategy.
• Serves as a key thought partner and collaborator in advancing IOA’s statewide expansion and growth strategy.
• Helps shape and execute initiatives that drive market presence, strengthen partnerships, and expand access to IOA’s full continuum of services.
• Supports the development of scalable referral pipelines.
• Oversees outreach and enrollment strategy.
• Fosters strong relationships with healthcare partners, managed care organizations, and community-based providers.
• Plays a critical role in aligning growth initiatives with operational excellence to ensure timely, equitable access to IOA’s full continuum of services.
• Experience with CalAIM, aging policy trends, and regional needs.
• Experience with Marketing & Communications to elevate human-centered storytelling and brand visibility.
• Experience cultivating and managing high-value partnerships that generate sustained referral volume across all IOA service lines.
• Experience strengthening cross-functional coordination to ensure clear, consistent, and responsive referral pathways.
• Experience serving as a key ambassador for IOA, fostering trusted relationships with healthcare leaders, community partners, and system stakeholders statewide.
• Experience developing and maintaining centralized enrollment pipelines and CRM-driven systems to support efficient intake and conversion.
• Experience establishing best practices for a “wow” start-of-care experience.
• Experience ensuring enrollment teams are accessible, culturally responsive, and highly knowledgeable.
• Experience partnering with Business Intelligence to design and maintain enrollment and referral dashboards aligned with growth objectives.
• Experience monitoring and optimizing conversion rates, referral sources, and regional performance trends.
• Experience driving continuous improvement in workflow design, operational protocols, and client experience outcomes.
• Experience identifying and implementing AI and technology solutions to enhance referral intake, streamline data exchange, and improve access to care.
• Experience ensuring effective integration between CRM, EHR, and operational systems to support scalable, compliant processes.
• Supervise managed care authorization & eligibility process for all relevant business units.
• Experience building and leading a high-performing, statewide team across business development, outreach, and enrollment functions.
• Experience fostering a culture rooted in IOA values, emphasizing collaboration, accountability, innovation, and service excellence.
• Experience ensuring both internal teams and external partners experience strong, relationship-centered engagement with IOA.

Responsibilities

• In collaboration with the VP of Outreach and Brand Strategy, execute a comprehensive statewide growth strategy to expand access to IOA programs and services
• Develop and maintain high-performing referral pipelines across healthcare systems, managed care plans, community organizations, and government partners
• Identify and pursue new market opportunities aligned with CalAIM, aging policy trends, and regional needs
• Partner with executive leadership to align growth targets with business unit goals and organizational priorities
• Oversee and scale statewide outreach and engagement strategies, including community events, provider education, and public-facing initiatives
• Position IOA as a thought leader in aging services through strategic participation in coalitions, panels, and cross-sector partnerships
• Ensure outreach efforts generate measurable B2B referrals and strengthen IOA’s presence across priority regions
• Collaborate with Marketing & Communications to elevate human-centered storytelling and brand visibility
• Cultivate and manage high-value partnerships that generate sustained referral volume across all IOA service lines
• Strengthen cross-functional coordination to ensure clear, consistent, and responsive referral pathways
• Serve as a key ambassador for IOA, fostering trusted relationships with healthcare leaders, community partners, and system stakeholders statewide
• Ensure a seamless, client-centered enrollment experience that reflects IOA’s commitment to dignity, responsiveness, and service excellence
• Develop and maintain centralized enrollment pipelines and CRM-driven systems to support efficient intake and conversion
• In partnership with Quality & Performance Excellence and business units, establish best practices for a “wow” start-of-care experience
• Ensure enrollment teams are accessible, culturally responsive, and highly knowledgeable
• Partner with Business Intelligence to design and maintain enrollment and referral dashboards aligned with growth objectives
• Monitor and optimize conversion rates, referral sources, and regional performance trends
• Drive continuous improvement in workflow design, operational protocols, and client experience outcomes
• Identify and implement AI and technology solutions to enhance referral intake, streamline data exchange, and improve access to care
• Ensure effective integration between CRM, EHR, and operational systems to support scalable, compliant processes
• Supervise managed care authorization & eligibility process for all relevant business units, ensuring that reimbursable care can be initiated quickly, aligns with client electronic health records, and reconciles with claims billing unit
• Build and lead a high-performing, statewide team across business development, outreach, and enrollment functions
• Foster a culture rooted in IOA values, emphasizing collaboration, accountability, innovation, and service excellence
• Ensure both internal teams and external partners experience strong, relationship-centered engagement with IOA

Benefits

• Range: $160,000 - $170,000/Annual
• This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed