Director of Group Events

Theodore Roosevelt Medora Foundation•Medora, ND

1d•Onsite

About The Position

The Director of Group Events is responsible for leading and overseeing the planning, execution, and operational success of all group events. This role drives exceptional customer satisfaction by ensuring seamless event delivery, high service standards, and strong cross-functional coordination. The Director of Events will lead, develop, and inspire a team of event coordinators while implementing efficient processes, optimizing resources, and maintaining a customer-centric approach. Through strategic oversight and hands-on leadership, this position ensures all events meet organizational goals, enhances the guest experience, and contribute to overall revenue and brand success.

Requirements

Excellent verbal and written communication skills.
Ability to effectively listen, communicate, and perform diplomacy with internal and external customers and staff in all situations.
Strong analytical skills and the ability to use data to inform decision making.
Strong ability to prioritize, organize, and manage competing priorities.
Possess well-developed leadership and critical thinking skills.
Must be able to build and maintain business relationships.
Knowledge of property management systems and ticketing software (Opera, eTix)
Knowledgeable in all Microsoft Suite applications
Knowledge of CRM platforms (Salesforce)
Effective system and process builder
Minimum (5-7) years working in event management, hospitality, or group/convention services
Minimum (3-5) years leadership experience managing event teams or related staff
Proven record of accomplishment of successfully planning and executing large-scale, complex, or high-profile events
Experience working with group sales teams and supporting convention or large group business
Knowledge of the travel industry, current market trends, and economic factors.

Nice To Haves

Certified Meeting Professional (CMP) or similar industry certification preferred
Bachelor’s degree in hospitality, business, sales, marketing, or related field preferred

Responsibilities

Lead, coach, and develop a team of event coordinators to drive performance and engagement
Conduct regular one-on-one meetings to review performance, provide feedback, and support ongoing training and development
Set clear goals, monitor progress, and ensure team accountability for results
Oversee daily operations, staffing schedules, and business priorities to ensure efficiency and alignment
Ensure accuracy and compliance with invoicing, billing, and accounting procedures
Facilitate regular departmental meetings and actively participate in broader management meetings
Oversee event coordination processes to ensure seamless execution of all group business
Ensure all group details, contracts, and client requirements are accurately documented and effectively communicated across teams
Maintain high service and quality standards by holding the team accountable for event execution
Address and resolve customer inquiries, concerns, and escalations in a timely and professional manner
Ensure compliance with all departmental policies and procedures while supporting cross-functional alignment.
Partner with Executive Leadership to develop and execute group pricing and revenue strategies.
Collaborate with catering team ensuring event details are communicated properly for execution
Collaborate with internal teams to align sales deployment strategies with market demand and competitive insights.
Maintain strong relationships with community partners, industry peers, and third-party vendors.
Represent the organization in both local and hospitality communities.
Support team objectives by contributing to additional projects and responsibilities as needed.
Partner with Sales Leadership to support large group and convention opportunities, providing operational expertise during the sales process
Collaborate on site visits, client presentations, and proposal development for high-value and complex group business
Provide strategic input on event feasibility, staffing, logistics, and service delivery to secure and retain key accounts
Assume direct oversight and execution of high-profile, VIP, and complex group events to ensure exceptional delivery and client satisfaction
Act as the primary point of contact for select top-tier clients during the planning and execution phases
Ensure all high-impact events are executed flawlessly, meeting brand standards and exceeding client expectations
Identify opportunities to enhance the guest experience and drive incremental revenue within large group and convention business
Support post-event reviews for key accounts, analyzing performance, client feedback, and opportunities for continuous improvement
Maintain strong relationships with repeat and high-value clients to support retention and future business growth
Represent TRMF at industry events and networking opportunities to expand brand presence and generate leads. Travel as needed.
Supervises a team of event coordinators
Manages training, recognition programs, team building, discipline, and termination of employees in collaboration with supervisor and Human Resources.