Director of Global Membership

Sigma Theta Tau International Honor Society of Nursing

70d•Hybrid

About The Position

This role is responsible for driving Sigma's mission forward by building a stronger, more connected global nursing community. The Director of Global Membership will be instrumental in shaping and executing membership strategies, focusing on acquisition, retention, and overall member engagement. The position requires a leader who is energized by bringing structure and clarity to complex situations, with a particular focus on building and refining membership benefits, journeys, and vision within the first year. Collaboration across departments, data-driven decision-making, and a deep understanding of membership dynamics are key to success in this role.

Requirements

Fluency in membership, including understanding churn data, retention patterns, and the organizational cost of member acquisition and retention.
Expertise gained through experience in an association, fraternity/sorority, or other membership-driven organization.
Ability to lead with data, analyze membership dashboards, identify trends, and translate findings into strategic action.
Strong collaboration skills, with a track record of working effectively across teams and navigating competing priorities.
Ability to challenge ideas constructively and find paths forward even with misalignment.
Influencing and strategic thinking capabilities, including selling ideas, building buy-in for change, and communicating effectively with diverse stakeholders (board, members, colleagues).
Polished and candid communication style.
Ability to balance member centricity with organizational sustainability.
People management experience or strong readiness for it, including developing people and delivering results.
Ability to manage both operational and relational dimensions of being a manager.
Adaptability and comfort with ambiguity; ability to build structure where none exists.
Ability to hold strategy and operational tasks concurrently.

Nice To Haves

Background in associations.
CAE credential.

Responsibilities

Reviewing and addressing member service system inputs (tickets, inquiries, unresolved issues).
Hosting team meetings to align on priorities, escalate issues, and set team tone.
Pulling and analyzing membership dashboards, acquisition and retention trends, and segment-specific data.
Collaborating with marketing, chapter services, and other departments to translate data insights into strategic actions.
Meeting with director-level peers across the organization to discuss membership's impact on various functions.
Working with the Global Events team to ensure membership presence at conferences.
Collaborating with the chapter services team to develop recruitment training resources.
Conducting proactive outreach to members to build relationships and understand the member experience.
Developing and pitching new membership ideas, testing assumptions, and refining strategies.
Developing or refining member personas and onboarding journeys.
Managing the Global Member Service Center, including meeting with direct reports, monitoring service metrics, and problem-solving operational or member-related issues.
Stepping in to support member-facing interactions during peak seasons.
Clarifying benefits, mapping journeys, and establishing rhythms for the membership program.
Helping the organization establish a new membership vision.