Director of Front Office

Loews Hotels•New York, NY

1d•Onsite

About The Position

Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. We are seeking an Front Office Manager to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels. The Front Office Manager will ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest. Overall responsibilities include room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership.

Requirements

Minimum two to three years Front office or guest services management with at least one year supervisory experience
Knowledge of hotel operations
Excellent and demonstrated communication skills: written and verbal
Outstanding and proven guest service skills
Organizational skills
Ability to work weekends, evenings, holidays as necessary, required
Experience with hotel property management systems. Opera preferred.

Nice To Haves

A Bachelors degree in hospitality management and/or business is preferred but not required

Responsibilities

Direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels.
Ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest.
Room type management.
Training.
Team relations.
Communication.
Cash handling.
Day to day supervision in partnership with the front office leadership.