Director of Front Office

Sage Hospitality•Austin, TX

20h•Onsite

About The Position

Sage Hospitality Group is seeking a Director of Front Office at Hotel Van Zandt in Austin, Texas. Located in the Rainey Street District, Hotel Van Zandt is a vibrant hotel with 319 guest rooms and over 25,000 square feet of meeting space, featuring live music at Geraldine’s, pool parties, and pop-up events. As part of Sage Hospitality Group, the company is dedicated to creating excellence and enriching lives through genuine service, building relationships, and creating unforgettable experiences. They value independent thinkers, entrepreneurial spirits, risk-takers, and creative individuals, investing in their personal and professional growth.

Requirements

Four to five years of employment in a related position with this company or other organizations.
Experiential knowledge required for management of people and complex problems.
Ability to study, analyze, and interpret complex activities and/or information to improve new practices or develop new approaches.
Ability to make decisions with only general policies and procedures available for guidance.
Supervisory/management skills.
Communication skills in terms of the ability to negotiate, convince, sell, and influence professionals and/or hotel guests.
Ability to assimilate and generate explicit and concise documents for publication within the corporate environment.
Ability to respond to guest requests and questions over the phone.
Excellent speech communication skills required to communicate both in person and via telephone with guests, associates, and corporate contacts in a professional and extensive manner.
Excellent literacy is required.
Must be able to accomplish any task required of associates within assigned departments regarding lifting, pushing, pulling, carrying, bending, kneeling, mobility, and continuous standing.
Driving required as necessary.

Nice To Haves

A four-year college degree or equivalent education/experience is preferred.

Responsibilities

Manage the human resources functions in the division to attract, retain, and motivate employees, including interviewing, hiring, training, developing, empowering, coaching, counseling, conducting performance and salary reviews, resolving problems, providing open communication, and disciplining/terminating as appropriate.
Manage check-in procedures for arriving guests daily, using manual and computerized methods, to ensure guest satisfaction and that rooms are assigned as requested.
Fill in for various roles within the rooms department (Front Office and Housekeeping) as business demands require.
Manage guest departure (check-out) daily, following established manual and computer procedures to close guest accounts and prepare rooms for the next sell.
Monitor and calculate/post monies, receipts, guest accounts, and other forms of credit using accurate cash handling methods and established procedures to ensure timely and precise hotel charges upon check-out and maintain accurate hotel records.
Answer inquiries and accept reservations in person and by telephone, accurately communicating hotel rates and information, and using suggestive selling techniques to increase occupancy and revenue.
Maintain good customer relations by staying informed about in-house and area functions to answer questions and concerns knowledgeably.
Maximize revenue in each phone/desk transaction by selling from the top down and offering specials last.
Operate PBX equipment, handling incoming and outgoing calls, scheduling wake-up calls, and paging guests.
Manage standard procedures for cash transactions at the front desk and maintain responsibility for personal bank as per hotel policy.
Resolve customer complaints appropriately to maintain a high level of customer satisfaction and quality.
Maintain a friendly, cheerful, and courteous demeanor at all times.
Ensure the overall operation of the front desk is completed daily.
Implement emergency organization procedures and training through the management of security staff to ensure protection for guests, staff, and company assets.
Work closely with housekeeping and maintenance to ensure the property is maintained.
Hire, motivate, and train staff.
Perform all other duties as assigned, requested, or deemed necessary by management.