Director of Front Office

Starwood Hotels•New York, NY

8d•$110,000 - $120,000•Onsite

About The Position

The Baccarat Hotel is seeking a passionate and experienced Director of Front Office. The ideal candidate will possess a strong Front Office background, exceptional leadership skills, and a dedication to maintaining the highest standards of food quality and presentation. Previous experience working in a union environment, local 6 is required. NYC food protection certificate is required. The Director of Front Office oversees the seamless daily operations of the Front Office departments. This role is pivotal in maintaining the highest standards of personalized guest experiences, ensuring that every interaction exceeds expectations and aligns with Forbes standards. The Director will lead, mentor, and inspire a team of guest-facing professionals to deliver luxury service with attention to detail, anticipating and addressing guest needs to uphold Baccarat’s reputation.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Minimum of 5 years of experience in a luxury hotel environment, with a proven track record in front office and guest services leadership roles.
Strong knowledge of Forbes Five-Star standards and best practices in luxury service.
Demonstrated experience in unionized environments is highly preferred.
Exceptional interpersonal and communication skills, with an ability to manage and inspire teams.
Strong analytical and financial acumen, with experience managing departmental budgets.
Fluency in multiple languages is a plus.
Previous experience working in a union environment, local 6 is required.
NYC food protection certificate is required.

Nice To Haves

Fluency in multiple languages is a plus.

Responsibilities

Lead, mentor, and develop the Front Office team, ensuring team members are equipped to meet the needs of our guests with professionalism and elegance.
Foster a culture of continuous improvement, high engagement, and commitment to service excellence.
Conduct regular training sessions focused on service standards, luxury hospitality practices, and Forbes Five-Star standards.
Manage team schedules, monitor performance, and provide ongoing feedback to optimize guest service delivery.
Manage all front office operations, including reservations, concierge, guest experience, and bell staff, to ensure a smooth flow of operations.
Ensure adherence to Forbes Five-Star and Michelin standards, consistently maintaining the highest levels of service quality.
Analyze daily and monthly financial reports, managing departmental budgets, expenses, and resource allocation effectively.
Implement policies, processes, and systems that support operational efficiency and enhance service delivery.
Actively manage union relationships, ensuring compliance with labor agreements, and fostering a positive working relationship with union members.