Director of Front Office

Davidson Hospitality Group•Islamorada, FL

5d•Onsite

About The Position

Join our team as a Director of Front Office and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front office operations, ensuring top-notch customer service and efficient daily operations. As a Director of Front Office, you will have the opportunity to lead a team of managers and front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

Requirements

College level reasoning, math, and language skills.
Two years prior departmental management experience in front office or related disciplines.
Time management and negotiation skills.
Ability to manage and lead each discipline of the department independently.
Prior cash handling experience necessary.
Ability to communicate effectively with the public and other employees.
Read, write and speak English fluently.
Computer experience required.
No employee will pose a direct threat to the health/safety of self or others.
Required statistical and competitive analysis.

Responsibilities

Lead our front office operations, ensuring top-notch customer service and efficient daily operations.
Lead a team of managers and front desk agents.
Work closely with other departments to create a seamless guest experience.
Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs.
Maintain a skilled and motivated workforce.
Manage according to employment and Innkeeper laws of the jurisdiction.